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For Companies At a Glance
- Tasks: Help customers with enquiries and complaints, ensuring an exceptional experience.
- Company: Join a leading luxury watch retailer with a vibrant team culture.
- Benefits: Enjoy flexible working, generous discounts, and a supportive wellbeing programme.
- Why this job: Be part of a dynamic team that values client satisfaction and personal growth.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Work in a modern office surrounded by nature with great career opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you an excellent problem solver? Do you have fantastic communication and interpersonal skills? Are you able to think on your feet and remain calm under pressure? Do you have strong IT skills and are you comfortable with new systems?
We have an opportunity for an Assistant to join our Customer Relations Team who is responsible for the handling and resolution of all day-to-day enquiries and complaints from retail customers. You will ensure that the Watches of Switzerland Group's brand values and standards are delivered through an exceptional customer experience. Providing support and guidance on customer issues raised whilst monitoring and checking current administrative processes and procedures are followed, you will make recommendations on how the customer experience and the service provided to customers can be enhanced.
About you
- Exceptional communication and interpersonal skills.
- Excellent IT skills.
- A natural problem solver able to use own initiative.
- Methodical, with a robust attention to detail.
- An ability to influence and inspire others.
- Highly self-motivated with a proactive, 'can do' attitude.
- A professional approach and attitude.
About us
Did you know we’re a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States? We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK and US including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini-market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Advisor in Leicester employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Advisor in Leicester
✨Tip Number 1
Get to know the company! Research Watches of Switzerland Group and understand their brand values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've had to resolve issues or handle complaints. Be ready to share these examples during your interview to demonstrate your ability to think on your feet.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise in your responses. Remember, it's not just about what you say, but how you say it. Engage with your interviewer and make a connection.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Watches of Switzerland Group family.
We think you need these skills to ace Client Experience Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about client experience, make sure your written application highlights your exceptional communication skills. Use clear and concise language to demonstrate how you can effectively convey information and resolve issues.
Be a Problem Solver: We love a natural problem solver! In your application, share examples of how you've tackled challenges in the past. This will show us that you can think on your feet and remain calm under pressure, just like we need in this role.
Attention to Detail is Key: Make sure your application is free from typos and errors. A methodical approach with robust attention to detail is crucial for this position, so take the time to proofread your application before hitting send.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Watches of Switzerland
✨Know the Company Inside Out
Before your interview, take some time to research Watches of Switzerland Group. Understand their brand values, the luxury watch market, and what sets them apart from competitors. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Client Experience Advisor, you'll need to demonstrate your ability to handle enquiries and complaints effectively. Prepare specific examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. This will highlight your problem-solving skills and proactive attitude.
✨Practice Your Communication Style
Exceptional communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and how they relate to the job.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
