At a Glance
- Tasks: Support clients through the claims process with exceptional service and guidance.
- Company: Join a leading luxury watch specialist with a vibrant team culture.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work environment.
- Other info: Work in a state-of-the-art office surrounded by beautiful woodlands.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic setting.
- Qualifications: Retail or customer service experience; a positive attitude and eagerness to learn.
The predicted salary is between 28800 - 43200 £ per year.
Do you have retail or customer service skills and experience but looking for a Monday - Friday working pattern? Do you thrive in fast-paced environments? Do you enjoy building trust with Clients over the phone? We have an opportunity for an Insurance Claims Consultant to join the Hallmark team at our Head Office in Leicester. Being the voice of support and guidance for our clients and helping them with navigating the claims process you will be utilising your excellent interpersonal and client experience skills. With a positive "can do" attitude you will always ensure our clients have the best experience and solution to their claim. This is a full-time role working Monday-Friday at our Carlton Park office in Leicester.
About You
- A passion for delivering exceptional client experience
- Retail background
- Excellent planning and organisational skills
- A positive "can do attitude"
- Eager to learn and build on your knowledge
- A flexible team player who is always ready to go the extra mile
- Jewellery and watch experience advantageous but not essential
About us
Did you know we’re a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States? We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Claims Consultant in Leicester employer: Watches of Switzerland
At Watches of Switzerland Group, we pride ourselves on being an exceptional employer in the luxury retail sector, offering our Aftersales Consultants a vibrant work culture that values teamwork and client satisfaction. With a commitment to employee growth, we provide extensive training opportunities and a range of benefits including a Holiday Purchase Scheme and enhanced maternity pay, ensuring our team members feel valued and supported. Located in a prestigious environment, our showrooms are not just places of work but hubs of horological passion, where employees can thrive while representing some of the world's most renowned watch brands.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Consultant in Leicester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Watches of Switzerland). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Watches of Switzerland. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Consultant in Leicester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Watches of Switzerland.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Watches of Switzerland. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Watches of Switzerland
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Watches of Switzerland to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Watches of Switzerland, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Watches of Switzerland's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
