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- Tasks: Support clients through the claims process with exceptional service and guidance.
- Company: Join a leading luxury watch specialist with a vibrant team culture.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work environment.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic setting.
- Qualifications: Retail or customer service experience; a positive attitude and eagerness to learn.
- Other info: Work in a state-of-the-art office surrounded by beautiful woodlands.
The predicted salary is between 28800 - 43200 £ per year.
Do you have retail or customer service skills and experience but looking for a Monday - Friday working pattern? Do you thrive in fast-paced environments? Do you enjoy building trust with Clients over the phone? We have an opportunity for an Insurance Claims Consultant to join the Hallmark team at our Head Office in Leicester. Being the voice of support and guidance for our clients and helping them with navigating the claims process you will be utilising your excellent interpersonal and client experience skills. With a positive "can do" attitude you will always ensure our clients have the best experience and solution to their claim. This is a full-time role working Monday-Friday at our Carlton Park office in Leicester.
About You
- A passion for delivering exceptional client experience
- Retail background
- Excellent planning and organisational skills
- A positive "can do attitude"
- Eager to learn and build on your knowledge
- A flexible team player who is always ready to go the extra mile
- Jewellery and watch experience advantageous but not essential
About us
Did you know we’re a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States? We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Claims Consultant in Leicester employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Consultant in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance or retail sectors. A personal recommendation can go a long way in landing that Claims Consultant role.
✨Tip Number 2
Prepare for those interviews! Research common interview questions for Claims Consultants and practice your responses. We want you to showcase your customer service skills and positive attitude, so be ready to share examples from your past experiences.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can keep you fresh in the interviewer's mind. It shows your enthusiasm for the role and reinforces your commitment to providing exceptional client experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Watches of Switzerland Group team.
We think you need these skills to ace Claims Consultant in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your retail or customer service experience in your application. We want to see how you've built trust with clients and provided exceptional service, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively, so let your personality shine through while staying on point!
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the specific role of Claims Consultant. Mention your positive 'can do' attitude and how you can contribute to our team at Watches of Switzerland Group.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Watches of Switzerland
✨Know the Company Inside Out
Before your interview, take some time to research the Watches of Switzerland Group. Understand their values, mission, and the luxury watch market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is all about client experience, prepare examples from your past retail or customer service roles where you went above and beyond for a client. Highlight your interpersonal skills and how you built trust over the phone, as this is crucial for a Claims Consultant.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and client handling skills. Think of situations where you had to navigate challenges and how you resolved them while keeping a positive attitude. Practising these scenarios can give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the company culture. This shows that you’re not just interested in the job, but also in how you can grow within the company.
