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For Companies At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional client experiences.
- Company: Join Mappin & Webb, a prestigious luxury brand with over 240 years of excellence.
- Benefits: Enjoy flexible working options, generous discounts, and a supportive wellbeing programme.
- Why this job: Be part of a renowned brand, develop your career, and make lasting client connections.
- Qualifications: Experience in retail management, strong people skills, and a passion for luxury products.
- Other info: Work with a company that values diversity and offers a unique luxury experience.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Do you have experience of motivating and developing a high performing retail team?
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Our Deputy Managers are inspirational role models who play a key role assisting our Showroom Managers in leading, motivating and developing a team to deliver the exceptional experience our clients have come to expect. An ambassador for the brand you will have an entrepreneurial approach and a strong background in retail management. An impressive record of business development and excellent people skills you will help to drive the business forward and share your passion about our fantastic products.
Responsibilities
Not explicitly separated in the original text, but the role includes:
- Assist Showroom Managers in leading, motivating and developing a team to deliver an exceptional client experience.
- Demonstrate entrepreneurial approach and strong background in retail management.
- Drive business forward through business development and strong people skills.
Qualifications
- A natural flair for guiding, mentoring and developing a team
- Experience of managing performance in a retail environment
- People, sales and client focused, delivering an exceptional customer service to all
- Commercially aware with an entrepreneurial approach
- Strong organisational and communication skills
- An inspirational role model with a passion for our products
- Recruitment, performance management and training
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\\\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\\\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\\\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\\\’re the UK\\\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\\\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn
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Deputy Manager employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Show your passion for luxury retail by engaging with the brand's products. Visit Mappin & Webb showrooms, explore their offerings, and understand what makes their craftsmanship unique. This knowledge will help you connect with clients and demonstrate your commitment during interviews.
✨Tip Number 2
Network within the luxury retail industry. Attend events or join online forums related to luxury brands. Building relationships with current employees or industry professionals can provide insights into the company culture and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in motivating teams. Think of specific examples where you've successfully developed team members or improved performance in a retail setting. This will showcase your suitability for the Deputy Manager role.
✨Tip Number 4
Familiarise yourself with the latest trends in luxury retail and customer service excellence. Being knowledgeable about current market dynamics will allow you to speak confidently about how you can contribute to Mappin & Webb's success during your interview.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail management, team development, and client relationship building. Use specific examples that demonstrate your ability to motivate a team and drive business results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury retail and how your skills align with the role of Deputy Manager. Mention your entrepreneurial approach and provide examples of how you've successfully managed performance in a retail environment.
Showcase Your People Skills: Emphasise your people skills in both your CV and cover letter. Highlight experiences where you have mentored or trained team members, and how this has contributed to exceptional customer service.
Research the Company: Familiarise yourself with Mappin & Webb's history, values, and product offerings. This knowledge will help you tailor your application and demonstrate your genuine interest in the brand during the application process.
How to prepare for a job interview at Watches of Switzerland
✨Show Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and motivate a team. Share specific examples from your past experiences where you successfully guided a team to achieve their goals or improved performance.
✨Understand the Brand
Familiarise yourself with Mappin & Webb's history, values, and product offerings. Being able to discuss the brand's heritage and how it relates to luxury retail will show your genuine interest and alignment with their mission.
✨Client Relationship Focus
Prepare to discuss how you've built lasting relationships with clients in previous roles. Highlight your approach to understanding client needs and providing tailored solutions that enhance their experience.
✨Demonstrate Commercial Awareness
Be ready to talk about your understanding of the retail market, particularly in luxury goods. Discuss any strategies you've implemented in the past that contributed to business growth or improved sales performance.
