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For Companies At a Glance
- Tasks: Lead and inspire a high-performing retail team in luxury watch sales.
- Company: Join OMEGA, a prestigious brand with over 160 years of excellence in watchmaking.
- Benefits: Enjoy flexible working options, generous discounts, and a supportive wellbeing programme.
- Why this job: Be part of a dynamic team that values client relationships and exceptional service.
- Qualifications: Experience in retail management, preferably in a luxury environment, is essential.
- Other info: Diversity and inclusion are celebrated; applications are reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
In preparation for a Summer 2026 opening of The New Rolex Boutique in Glasgow, The Watches of Switzerland Group are seeking to recruit a Deputy Manager to support the leadership of the showroom.
Position Overview
The new Deputy Manager will lead the Rolex Certified Pre-owned team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand.
Key Accountabilities
- Establish a client-centric strategy, to ensure the highest level of customer experience is executed at all times.
- Coaching and support the team, ensuring client experience expectations are always being delivered.
- Optimise hospitality, to create unique and memorable client interactions.
- Develop strong and meaningful relationships with clients.
- Manage, support and motivate the team.
- Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
- Identify efficiencies and enhance best practices.
- Ensure compliance with all Watches of Switzerland and Rolex procedures.
- Collaborate with the senior management team to recruit, retain and develop talent.
- Execute development plans for each employee within your team.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.
Role Requirements/Attributes
- Significant experience in a Retail Management role – ideally within a premium/luxury brand and a passion for watches.
- Experience in managing and developing a high performing team.
- Experience selling Pre-Owned pieces would be an advantage
- Passionate about retail and delivering an exceptional client experience.
- Proven ability to build and maintain client relationships.
- Commercially focused.
- Experience of working with a CRM system.
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients\’ needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world\’s most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing ToolsGenerous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here:
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Deputy Manager employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with OMEGA's brand history and values. Understanding their commitment to excellence and innovation will help you convey your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of the Watches of Switzerland Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare examples of how you've successfully motivated and developed teams in previous roles. Highlighting your leadership skills will demonstrate your fit for the Deputy Manager position.
✨Tip Number 4
Stay updated on luxury retail trends and clienteling strategies. Showing that you're knowledgeable about the industry will set you apart as a candidate who can contribute to the brand's success.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail management, particularly in luxury environments. Emphasise your achievements in motivating teams and delivering exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of the luxury retail market. Mention specific examples of how you've successfully built client relationships and developed high-performing teams.
Highlight Relevant Skills: In your application, focus on skills such as clienteling, networking, and performance management. Provide concrete examples of how you've used these skills to achieve business development goals.
Showcase Your Brand Knowledge: Demonstrate your knowledge of OMEGA and the Watches of Switzerland Group in your application. Discuss their history, values, and products to show that you are genuinely interested in representing the brand.
How to prepare for a job interview at Watches of Switzerland
✨Show Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to motivate and develop a high-performing team. Share specific examples from your past experiences where you successfully led a team, highlighting your mentoring and coaching skills.
✨Understand the Brand
Familiarise yourself with OMEGA's history, values, and product range. Being able to speak confidently about the brand will show your passion and commitment, making you a more appealing candidate.
✨Client-Centric Approach
Prepare to discuss how you've built lasting relationships with clients in previous roles. Highlight your clienteling skills and provide examples of how you've tailored solutions to meet their specific needs.
✨Demonstrate Commercial Awareness
Show that you understand the luxury retail market by discussing current trends and competitor analysis. This will illustrate your ability to contribute to business development and strategic planning within the company.
