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- Tasks: Deliver exceptional virtual consultations and build strong client relationships.
- Company: Join the UK's leading luxury watch specialist with a vibrant team culture.
- Benefits: Enjoy flexible working, generous discounts, and a supportive wellbeing programme.
- Other info: Work in a state-of-the-art office surrounded by beautiful woodlands.
- Why this job: Be part of a dynamic team that values client experience and personal growth.
- Qualifications: Experience in luxury sales and a passion for delivering outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Sales Consultant from a luxury retail environment? Do you have a passion for building professional relationships with clients? Do you have exceptional communication and interpersonal skills? Are you looking for an exciting new challenge?
As a Virtual Boutique Client Specialist, you will use a professional and positive approach to deliver an exceptional Virtual Consultation to clients via our websites. You will utilise your excellent communication and interpersonal skills and passion for the business to engage with clients and colleagues across all areas of the business. You will be well presented at all times with a positive "can do" attitude, delivering exceptional client service to all. You will play a key role in the Virtual Boutiques' success!
About you
- A positive, "can-do" attitude
- A passion for delivering exceptional client experience
- Experience within a luxury sales environment
- Motivated to reach and exceed targets
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
About us
We are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We are the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. We have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Specialist employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space and let them know you're on the hunt for a Client Specialist role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for virtual consultations! Since this role involves delivering exceptional service online, practice your communication skills in a virtual setting. Set up mock consultations with friends to refine your approach and ensure you come across as professional and engaging.
✨Tip Number 3
Show off your passion! When you get the chance to chat with potential employers, make sure to express your enthusiasm for luxury retail and client experience. Share specific examples of how you've gone the extra mile for clients in the past.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives you a better chance to stand out in the crowd. Plus, you'll be one step closer to landing that dream job!
We think you need these skills to ace Client Specialist
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for delivering exceptional client experiences in your application. We want to see that you genuinely care about building relationships and going the extra mile for clients.
Tailor Your CV: Customise your CV to highlight your experience in luxury retail and any relevant skills. We love seeing how your background aligns with our values and the role of a Client Specialist.
Be Professional Yet Approachable: In your written application, maintain a professional tone but let your personality shine through. We appreciate candidates who can balance professionalism with a friendly, approachable attitude.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Virtual Boutique Client Specialist.
How to prepare for a job interview at Watches of Switzerland
✨Know Your Luxury Brands
Before the interview, brush up on the luxury watch brands that the company partners with, like Rolex and OMEGA. Understanding their unique selling points and recent collections will show your passion for the industry and help you engage in meaningful conversations.
✨Showcase Your Communication Skills
As a Client Specialist, exceptional communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common client scenarios with a friend to refine your approach and ensure you can handle various client interactions smoothly.
✨Demonstrate a 'Can-Do' Attitude
During the interview, embody the positive, 'can-do' attitude they’re looking for. Share examples from your past experiences where you went the extra mile for a client or overcame challenges. This will highlight your motivation and commitment to delivering exceptional service.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Virtual Boutique and how the team collaborates to enhance client experience. This shows your genuine interest in the role and helps you understand how you can contribute to their success.