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For Companies At a Glance
- Tasks: Engage with clients, provide exceptional service, and share your passion for luxury jewellery.
- Company: Join Goldsmiths, a leading UK luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy flexible hours, generous discounts, and a holiday purchase scheme.
- Why this job: Be part of a dynamic team that values client relationships and offers a unique luxury experience.
- Qualifications: A positive attitude, great communication skills, and a willingness to learn are essential.
- Other info: Part-time role (20hrs/week) over weekends, perfect for students looking to gain retail experience.
Job Description
Client Experience Host – Part Time (20hrs per week) over weekends
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Our Sales Consultants are dedicated team players with a passion for delivering excellent client service to ensure that everyone has an exceptional experience in our Goldsmiths Showrooms. Working towards personal and team targets, you will play a key role in the success of the Showroom; developing and continually updating your product knowledge and jewellery expertise and sharing your passion about our fantastic products.
About You
- A positive, \”can-do\” attitude
- A passion for delivering exceptional client service
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
About Us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK\’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK\’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn #J-18808-Ljbffr
Client Experience Host employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with luxury retail trends and the specific brands that Goldsmiths represents. Understanding the unique selling points of products like Rolex and TAG Heuer will help you engage clients more effectively.
✨Tip Number 2
Practice your communication skills by engaging in conversations about jewellery and watches with friends or family. This will help you develop a natural flair for conversation, which is crucial for building relationships with clients.
✨Tip Number 3
Show your enthusiasm for client service by volunteering or taking part in community events. This experience can demonstrate your commitment to exceptional service and your ability to connect with diverse individuals.
✨Tip Number 4
Network with current or former employees of Goldsmiths on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Experience Host position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, provide specific examples of how you've delivered exceptional client service in previous roles. Highlight any experiences where you built lasting relationships with clients or went the extra mile to meet their needs.
Demonstrate Passion for Luxury Retail: Express your enthusiasm for luxury retail and the brand in your application. Mention any relevant knowledge about Goldsmiths or the luxury jewellery market that shows you are genuinely interested in the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a luxury retail environment.
How to prepare for a job interview at Watches of Switzerland
✨Show Your Passion for Client Service
Make sure to express your enthusiasm for delivering exceptional client service. Share examples from your past experiences where you went above and beyond to meet a client's needs, as this aligns perfectly with the role of a Client Experience Host.
✨Demonstrate Your Communication Skills
Since this role requires great communication skills, practice how you introduce yourself and engage in conversation. Be prepared to discuss how you can build lasting relationships with clients, showcasing your natural flair for striking up conversations.
✨Research the Brand and Products
Familiarise yourself with Goldsmiths' history, values, and product offerings. Being knowledgeable about their luxury watches and jewellery will not only impress your interviewers but also show your genuine interest in representing the brand confidently.
✨Exhibit a Positive Attitude
A 'can-do' attitude is essential for this position. During the interview, maintain a positive demeanour, and be ready to discuss how you handle challenges and adapt to different situations, demonstrating your flexibility as a team player.
