At a Glance
- Tasks: Engage with clients, create luxury experiences, and handle administrative duties.
- Company: Join Mappin & Webb, a prestigious brand with over 240 years of excellence in luxury retail.
- Benefits: Enjoy flexible holiday options, 24/7 health support, generous discounts, and enhanced maternity pay.
- Other info: Work in a diverse and inclusive environment with a focus on employee wellbeing.
- Why this job: Be part of a high-performing team that values exceptional client experiences and personal growth.
- Qualifications: Exceptional communication skills, experience in hospitality or luxury retail, and strong organisational abilities.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you have excellent organisational skills? Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge? Our Client Experience Hosts are passionate about what they do! A team player with a keen eye for detail you will play a vital role to ensure our clients always receive an exceptional and memorable experience. Focusing on ensuring all client experience stations are well stocked and maintained you will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.
About You
- A positive, “can-do” attitude
- Organised with a keen eye for detail
- A passion for delivering exceptional client experience
- Experience of making and serving beverages
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
- Strong business acumen and an interest in fine watches
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on‑hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger‑LeCoultre, IWC, Omega, Blancpain, Chanel and many more. The Watches of Switzerland Group are a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e‑commerce websites! Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host employer: Watches of Switzerland
At Watches of Switzerland Group, we pride ourselves on being an exceptional employer in the luxury retail sector, offering our Aftersales Consultants a vibrant work culture that values teamwork and client satisfaction. With a commitment to employee growth, we provide extensive training opportunities and a range of benefits including a Holiday Purchase Scheme and enhanced maternity pay, ensuring our team members feel valued and supported. Located in a prestigious environment, our showrooms are not just places of work but hubs of horological passion, where employees can thrive while representing some of the world's most renowned watch brands.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with Mappin & Webb's history and values. Understanding the brand's heritage and commitment to excellence will help you connect with clients and represent the brand confidently.
✨Tip Number 2
Practice your communication skills in a luxury retail context. Engage in role-playing scenarios with friends or family to simulate client interactions, focusing on building rapport and providing exceptional service.
✨Tip Number 3
Network within the luxury retail industry. Attend events or join online forums where you can meet professionals in the field, as this can lead to valuable insights and potential referrals for the Client Experience Host position.
✨Tip Number 4
Showcase your passion for luxury products. Whether it's through personal experiences or knowledge of current trends, demonstrating your enthusiasm for the industry can set you apart during interviews and discussions.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your exceptional communication and interpersonal skills, as well as any relevant experience in luxury retail or hospitality. Use specific examples to demonstrate how you've built rapport with clients in the past.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for providing an exceptional client experience. Mention your understanding of luxury retail and how you can contribute to Mappin & Webb's reputation for excellence.
Showcase Relevant Experience:In your application, emphasise any previous roles where you worked in high-performing teams or had direct client interaction. Highlight your organisational skills and ability to manage multiple tasks effectively.
Research the Brand:Familiarise yourself with Mappin & Webb's history, values, and product offerings. This knowledge will help you convey your enthusiasm for the brand and demonstrate your commitment to representing them confidently.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare to demonstrate your ability to engage with clients effectively. Consider sharing examples from previous roles where you successfully built rapport or resolved client issues.
✨Understand the Brand's Heritage
Familiarise yourself with Mappin & Webb's rich history and reputation in luxury retail. Being knowledgeable about the brand will not only impress your interviewers but also show your genuine interest in representing their values and standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to create exceptional customer experiences. Think of specific scenarios where you went above and beyond for a client, and be ready to discuss how you handled those situations.
✨Demonstrate Teamwork and Organisation
Highlight your experience working in high-performing teams and your organisational skills. Be prepared to discuss how you manage multiple tasks, especially in a busy retail environment, while maintaining a focus on delivering outstanding client service.
