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For Companies At a Glance
- Tasks: Engage with clients, create luxury experiences, and handle administrative duties.
- Company: Join Mappin & Webb, a prestigious brand with over 240 years of excellence in luxury retail.
- Benefits: Enjoy flexible holiday options, 24/7 health support, generous discounts, and enhanced maternity pay.
- Why this job: Be part of a high-performing team that values exceptional client experiences and personal growth.
- Qualifications: Exceptional communication skills, experience in hospitality or luxury retail, and strong organisational abilities.
- Other info: Work in a diverse and inclusive environment with a focus on employee wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations.
You will be hands-on and be involved in a variety of tasks including, spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience. #J-18808-Ljbffr
Client Experience Host employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with Mappin & Webb's history and values. Understanding the brand's heritage and commitment to excellence will help you connect with clients and represent the brand confidently.
✨Tip Number 2
Practice your communication skills in a luxury retail context. Engage in role-playing scenarios with friends or family to simulate client interactions, focusing on building rapport and providing exceptional service.
✨Tip Number 3
Network within the luxury retail industry. Attend events or join online forums where you can meet professionals in the field, as this can lead to valuable insights and potential referrals for the Client Experience Host position.
✨Tip Number 4
Showcase your passion for luxury products. Whether it's through personal experiences or knowledge of current trends, demonstrating your enthusiasm for the industry can set you apart during interviews and discussions.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional communication and interpersonal skills, as well as any relevant experience in luxury retail or hospitality. Use specific examples to demonstrate how you've built rapport with clients in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing an exceptional client experience. Mention your understanding of luxury retail and how you can contribute to Mappin & Webb's reputation for excellence.
Showcase Relevant Experience: In your application, emphasise any previous roles where you worked in high-performing teams or had direct client interaction. Highlight your organisational skills and ability to manage multiple tasks effectively.
Research the Brand: Familiarise yourself with Mappin & Webb's history, values, and product offerings. This knowledge will help you convey your enthusiasm for the brand and demonstrate your commitment to representing them confidently.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare to demonstrate your ability to engage with clients effectively. Consider sharing examples from previous roles where you successfully built rapport or resolved client issues.
✨Understand the Brand's Heritage
Familiarise yourself with Mappin & Webb's rich history and reputation in luxury retail. Being knowledgeable about the brand will not only impress your interviewers but also show your genuine interest in representing their values and standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to create exceptional customer experiences. Think of specific scenarios where you went above and beyond for a client, and be ready to discuss how you handled those situations.
✨Demonstrate Teamwork and Organisation
Highlight your experience working in high-performing teams and your organisational skills. Be prepared to discuss how you manage multiple tasks, especially in a busy retail environment, while maintaining a focus on delivering outstanding client service.
