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For Companies At a Glance
- Tasks: Engage with clients, create luxury experiences, and handle administrative duties.
- Company: Mappin & Webb is a prestigious jeweller with over 240 years of excellence.
- Benefits: Enjoy flexible holiday options, 24/7 health support, generous discounts, and birthday leave.
- Why this job: Join a renowned brand, build lasting client relationships, and thrive in a vibrant team culture.
- Qualifications: Exceptional communication skills, hospitality or luxury retail experience, and strong organisational abilities.
- Other info: Be part of a historic brand with royal connections and a commitment to inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
In preparation for a Summer 2025 opening of our new Mappin & Webb jewellery house in the vibrant city of Manchester, The Watches of Switzerland Group are seeking to recruit Client Experience Hosts.
Located over two floors and over 650 square meters of front of house the showroom will offer an exclusive collection of luxury jewellery brands, enhanced by the provision of a graceful, world class client experience.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations.
You will be hands-on and be involved in a variety of tasks including, spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience. #J-18808-Ljbffr
Client Experience Host employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with the luxury jewellery market and the specific brands that Mappin & Webb offers. This knowledge will not only help you engage with clients more effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you provide a luxury shopping experience. This will help you refine your ability to build rapport and create memorable interactions with clients.
✨Tip Number 3
Network with professionals in the luxury retail sector, either through social media platforms like LinkedIn or by attending industry events. Building connections can provide valuable insights and potentially lead to referrals for the Client Experience Host position.
✨Tip Number 4
Stay updated on the latest trends in customer service excellence, particularly within the luxury sector. Understanding what sets exceptional client experiences apart will allow you to align your approach with Mappin & Webb's high standards.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Experience Host position. Understand the key responsibilities and required skills, such as exceptional communication and interpersonal skills, and experience in luxury retail or hospitality.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise any previous work in luxury retail or hospitality, and showcase your ability to build rapport with clients and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for luxury retail and your understanding of what makes an exceptional client experience. Use specific examples from your past experiences to demonstrate how you can contribute to the Mappin & Webb brand.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury retail environment.
How to prepare for a job interview at Watches of Switzerland
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare to demonstrate your ability to engage with clients effectively. Practice active listening and be ready to share examples of how you've successfully communicated in previous roles.
✨Understand the Brand
Familiarise yourself with Mappin & Webb's history and values. Knowing about their craftsmanship and royal connections will help you convey confidence and knowledge during the interview, showing that you are genuinely interested in representing the brand.
✨Highlight Your Customer Experience
Be prepared to discuss your previous experience in luxury retail or hospitality. Share specific examples of how you've built rapport with clients and provided exceptional service, as this aligns perfectly with the role's requirements.
✨Demonstrate Teamwork and Organisation
Since the role involves working within a high-performing team, be ready to talk about your teamwork experiences. Discuss how you’ve collaborated with others to achieve goals and how your organisational skills have contributed to a smooth client experience.
