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For Companies At a Glance
- Tasks: Create unforgettable luxury experiences for clients in our showroom.
- Company: Join Mappin & Webb, a prestigious name in luxury retail with a rich history.
- Benefits: Enjoy generous discounts, wellbeing tools, and a holiday purchase scheme.
- Why this job: Be part of a team that wows clients and builds lasting relationships.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, to create a personal and luxury experience that goes above and beyond expectations.
You will be hands‑on and be involved in a variety of tasks including spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long‑lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high‑performing team.
- Excellent organisational skills.
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven‑e-commerce websites!
Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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Client Experience Host employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Get to know the brand inside out! Research Mappin & Webb's history, values, and products. This way, when you walk into that showroom, you can chat confidently about their exquisite craftsmanship and luxury offerings.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to simulate client interactions. The more comfortable you are engaging with others, the better you'll be at building those long-lasting relationships with clients.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions to ask during your interview that demonstrate your understanding of exceptional customer experience. This shows you're proactive and genuinely interested in creating memorable moments for clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for luxury retail and client experiences.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or luxury retail. We’re looking for those standout moments where you’ve gone above and beyond for clients. Connect your past roles to the responsibilities of the Client Experience Host.
Be Specific About Skills: We love details! When mentioning your communication and interpersonal skills, give specific examples of how you've used them to build relationships with clients. This will help us see how you can create that personal, luxury experience we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at Mappin & Webb!
How to prepare for a job interview at Watches of Switzerland
✨Know the Brand Inside Out
Before your interview, make sure you research Mappin & Webb thoroughly. Understand their history, values, and what sets them apart in luxury retail. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in being a part of their team.
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Client-Centric Approach
Think about how you can create memorable experiences for clients. Be ready to discuss specific instances where you've gone above and beyond to meet client needs. This will highlight your ability to build lasting relationships, which is crucial for this role.
✨Prepare for Team Dynamics Questions
Since you'll be working within a high-performing team, be prepared to discuss your teamwork experiences. Think of examples where you've collaborated effectively with others, and how you contribute to a positive team environment. This will show that you understand the importance of teamwork in delivering exceptional client experiences.
