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For Companies At a Glance
- Tasks: Engage with clients, deliver exceptional service, and build lasting relationships in a luxury retail environment.
- Company: Join Goldsmiths, a leading UK luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy flexible hours, generous discounts, wellbeing tools, and a supportive work culture.
- Why this job: Be part of a passionate team, learn about luxury products, and create memorable client experiences.
- Qualifications: A positive attitude, great communication skills, eagerness to learn, and a team player mentality.
- Other info: Part-time role (22.5hrs/week) with opportunities for growth in the luxury retail sector.
The predicted salary is between 15600 - 23400 £ per year.
Job Description
Client Experience Host – Part Time (20hrs per week)
Do you see yourself growing and developing your career in luxury retail?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands‑on role involving a variety of tasks, including spending a lot of time on the shop floor and carrying out many administrative duties in the back office.
You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores to create a personal and luxury experience that goes above and beyond expectations.
About You
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long‑lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About Us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK\’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK\’s first appointed stock sandwiches starts. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven e‑commerce websites!
Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
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Our Commitment to Diversity
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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Client Experience Host employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host
✨Tip Number 1
Familiarise yourself with Goldsmiths' product range and brand history. Understanding the luxury jewellery market and being able to discuss specific products confidently will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations about jewellery and client service. Role-playing scenarios with friends or family can help you become more comfortable in striking up conversations with potential clients.
✨Tip Number 3
Showcase your passion for exceptional client service by volunteering or working in customer-facing roles. This experience will not only enhance your skills but also demonstrate your commitment to delivering a great client experience.
✨Tip Number 4
Network with professionals in the luxury retail sector. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Goldsmiths.
We think you need these skills to ace Client Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Client Experience Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your passion for delivering exceptional client service. Provide specific examples of how you've built lasting relationships with clients in previous roles or experiences.
Demonstrate Product Knowledge: Research Goldsmiths and their product offerings. Mention any relevant knowledge you have about jewellery or luxury retail in your application to show your enthusiasm and readiness to learn more.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your personality and enthusiasm for the role. Use it to explain why you want to work for Goldsmiths and how you can contribute to their success as a Client Experience Host.
How to prepare for a job interview at Watches of Switzerland
✨Show Your Passion for Client Service
Make sure to express your enthusiasm for delivering exceptional client service. Share examples from your past experiences where you went above and beyond to meet a client's needs, as this aligns perfectly with the role of a Client Experience Host.
✨Demonstrate Product Knowledge
Familiarise yourself with Goldsmiths' products, especially their jewellery and watch brands. During the interview, showcase your knowledge and passion for these products, as it will help inspire trust and confidence in potential clients.
✨Highlight Your Communication Skills
As a Client Experience Host, strong communication skills are essential. Prepare to discuss how you effectively engage with clients and build relationships. Consider sharing specific instances where your communication made a positive impact.
✨Emphasise Teamwork and Flexibility
Goldsmiths values team players who are flexible and willing to go the extra mile. Be ready to provide examples of how you've successfully collaborated with others in a retail environment and adapted to changing situations.
