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For Companies At a Glance
- Tasks: Deliver outstanding client experiences through live chat, calls, and emails.
- Company: Join a leading luxury watch specialist with a vibrant team culture.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work environment.
- Why this job: Be the voice of our brand and make every client interaction memorable.
- Qualifications: Strong communication skills and a passion for client service are essential.
- Other info: Work in a modern office surrounded by nature with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you passionate about providing great client experience?
Do you have strong communication and interpersonal skills?
Are you highly organised and detail orientated?
As a Client Executive within our Virtual Boutique, you\’ll play a pivotal role in delivering an outstanding client experience. You\’ll take full ownership of the end-to-end engagement process, working closely with various teams across the business to gather and relay information to our online clients.
In this dynamic role, you\’ll manage live chat, inbound calls, and emails-providing timely, professional support to clients with queries, concerns, or purchase intentions. You\’ll thrive in a fast-paced environment, confidently guiding clients through their journey with us. Strong written and verbal communication skills are essential, as much of your day will involve direct client interaction. You\’ll be a clear and articulate communicator, with excellent spelling and grammar. With multiple queries often handled simultaneously, you\’ll need to be highly organised, detail-oriented, and quick to identify and resolve issues.
You will need to be fully flexible to work between the hours of 8am and 10pm and there is currently four days working and two days off rotation pattern in place (working patterns are subject to change).
About You
- Previous Client Services experience in a retail contact centre is highly desirable.
- Strong communication and interpersonal skills, with the ability to build rapport.
- Confident using digital tools and comfortable navigating technology.
- Maintains a positive, professional, and client-focused attitude.
- Excellent planning and organisational abilities.
- Capable of performing effectively under pressure.
About us
Did you know we\’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn
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Client Executive employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Executive
✨Tip Number 1
Get to know the company inside out! Research their values, products, and client experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with clients regularly, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or resolved issues under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our team at Watches of Switzerland Group.
We think you need these skills to ace Client Executive
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong written communication is key for the Client Executive role, make sure your application reflects this. Use clear and concise language, and double-check for any spelling or grammar mistakes. We want to see how you can articulate your thoughts!
Tailor Your Application: Take a moment to customise your application for us. Highlight your previous client services experience and how it relates to the role. We love seeing candidates who understand our business and can connect their skills to what we do!
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills. You might want to structure your CV and cover letter neatly, making it easy for us to read. Show us that you can manage multiple tasks effectively, just like you would in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Watches of Switzerland
✨Know Your Client Experience
Before the interview, brush up on your understanding of what exceptional client experience means. Think about times you've gone above and beyond for a client in previous roles. Be ready to share specific examples that highlight your communication skills and ability to build rapport.
✨Master the Digital Tools
Since the role involves navigating various digital tools, make sure you're familiar with common platforms used in client services. If you have experience with live chat systems or CRM software, mention it! Showing confidence in using technology will impress the interviewers.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage multiple queries simultaneously. Think of strategies you've used to stay organised under pressure. You might even want to bring a simple example of a time when your planning made a difference in your work.
✨Emphasise Flexibility and Adaptability
Given the flexible working hours mentioned in the job description, be prepared to talk about your availability and willingness to adapt to changing schedules. Highlight any past experiences where you successfully adjusted to new situations or demands in a fast-paced environment.
