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For Companies At a Glance
- Tasks: Engage with clients via live chat, calls, and emails to ensure a top-notch experience.
- Company: Join a leading luxury watch retailer with a strong presence in the UK and US.
- Benefits: Enjoy flexible hours, generous discounts, and a holiday purchase scheme.
- Why this job: Be part of a dynamic team focused on delivering exceptional client experiences.
- Qualifications: Ideal candidates are organised, detail-oriented, and possess excellent communication skills.
- Other info: Work in a state-of-the-art office surrounded by beautiful woodlands.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
Are you passionate about providing great client experience?
Do you want to be part of an exciting new opportunity?
Are you looking for a career and not just a job?
We are looking for a Client Executive to join our growing Virtual Boutique team based in our Oxford Street offices.
As a Client Executive, you will ensure you are consistently effective and professional in all internal communication across departments and our showrooms. Through strong communication skills you will be engaging through live chat, inbound/outbound audio and video calls and emails to offer support to clients who may have questions, concerns, or who want to purchase a product from us.
As a Client Executive, you will support your colleagues who will be the first point of contact and could possibly be the only contact a customer has with us, so it is important that you ensure the experience is as positive as possible.
You will need to be fully flexible to work between the hours of 8am and 10pm and there is currently four days working and two days off rotation pattern in place (working patterns are subject to change).
About You
- Passionate about delivering an amazing client experience
- Ideally have experience within a luxury retail or consultative environment
- Experience in a client service environment
- Incredibly organised and detail-orientated, with outstanding critical-thinking and creative problem-solving skills
- Exceptional communication skills, both written and verbal
- A positive and high-energy attitude
About us
Did you know we\’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn #J-18808-Ljbffr
Client Executive employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Executive
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially focusing on client experience. Understanding the nuances of high-end customer service will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills in various formats, such as live chat and video calls. Being comfortable with these mediums will demonstrate your readiness for the role and your ability to engage effectively with clients.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled challenging client situations in the past. This will highlight your critical-thinking skills and your commitment to delivering an exceptional client experience.
✨Tip Number 4
Research Watches of Switzerland Group and their luxury brands. Being knowledgeable about their products and values will not only impress during your interview but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Client Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what a Client Executive does. Highlight the key responsibilities and required skills, such as exceptional communication and client service experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in luxury retail or client service environments. Emphasise your organisational skills, attention to detail, and any previous roles that demonstrate your ability to deliver an amazing client experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client experience and your understanding of the luxury retail sector. Use specific examples from your past experiences to illustrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Watches of Switzerland
✨Show Your Passion for Client Experience
Make sure to express your enthusiasm for providing exceptional client experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction, especially in a luxury retail or consultative environment.
✨Demonstrate Strong Communication Skills
Since the role involves engaging with clients through various channels, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with clients in previous positions, whether through live chat, calls, or emails.
✨Highlight Your Organisational Skills
Being detail-oriented is crucial for this position. Be ready to discuss how you manage your time and tasks efficiently, especially in a fast-paced environment. You might want to share tools or methods you use to stay organised.
✨Prepare for Flexibility Questions
As the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt to changing schedules. Show that you understand the importance of being available to meet client needs at various times.
