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- Tasks: As an Aftersales Consultant, you'll ensure clients receive exceptional service and manage repairs and orders.
- Company: Join Mappin & Webb, a prestigious luxury brand with over 240 years of excellence in craftsmanship.
- Benefits: Enjoy perks like a Holiday Purchase Scheme, 24/7 GP service, generous discounts, and your birthday off!
- Why this job: This role offers growth in luxury retail, a supportive team, and the chance to wow clients daily.
- Qualifications: We're looking for organised, detail-oriented team players with a passion for client experience and fine watches.
- Other info: You'll receive Rolex Level 20 Training and work in a dynamic environment with a focus on inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
We are looking for an Aftersales Consultant to join the Mappin & Webb Birmingham Showroom, who we can support through their Rolex Level 20 Training.
Our Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail you will act as a guarantor of excellent ensuring our clients receive an exceptional experience in our Aftersales Department. Taking in repairs, ordering the required parts, and assisting clients in understanding their service warrantees you will be working closely with internal and external workshops to ensure aftersales orders are completed in good time and to the expected levels of service
About you
- Highly organized with great attention to detail
- A passion for delivering exceptional client experience
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
- Strong business acumen and an interest in fine watches
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb\’s master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb\’s Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen\’s State Funeral and the adjustments of the crowns for the coronation of King Charles III.
Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.
Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn #J-18808-Ljbffr
Aftersales Consultant employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Consultant
✨Tip Number 1
Familiarise yourself with luxury retail and the specific brands Mappin & Webb represents. Understanding their products, especially fine watches, will help you engage confidently with clients and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills by engaging in conversations about luxury items. This will not only boost your confidence but also prepare you to build lasting relationships with clients, which is crucial for an Aftersales Consultant.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed tasks or projects in the past. Being able to discuss your attention to detail and ability to handle multiple responsibilities will set you apart.
✨Tip Number 4
Demonstrate your eagerness to learn by researching the Rolex Level 20 Training programme. Showing that you're proactive about your professional development can impress potential employers and highlight your commitment to excellence.
We think you need these skills to ace Aftersales Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Aftersales Consultant position. Understand the key responsibilities and required skills, such as attention to detail and client relationship building.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury retail or customer service. Emphasise any previous roles where you demonstrated strong communication skills and a passion for delivering exceptional client experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've gone the extra mile for clients in the past and how your values align with Mappin & Webb's commitment to excellence.
Showcase Your Knowledge: In your application, demonstrate your knowledge of fine watches and luxury retail. Mention any relevant training or certifications, and express your eagerness to learn more about the products and services offered by Mappin & Webb.
How to prepare for a job interview at Watches of Switzerland
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share any personal experiences or stories that highlight your interest in fine watches and exceptional client service.
✨Demonstrate Your Communication Skills
As an Aftersales Consultant, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to engage in conversation about how you would build relationships with clients and address their needs.
✨Highlight Your Attention to Detail
Given the nature of the role, it's crucial to showcase your organisational skills and attention to detail. Prepare examples from your past experiences where you successfully managed tasks that required precision and care.
✨Prepare Questions About the Brand
Research Mappin & Webb and prepare insightful questions about their products, values, and customer experience. This shows your genuine interest in the company and helps you stand out as a candidate who is eager to learn and grow.
