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- Tasks: Join us as an Aftersales Consultant, ensuring clients receive top-notch service and support.
- Company: Goldsmiths is a leading luxury watch and jewellery retailer with over 230 years of experience.
- Benefits: Enjoy perks like a Holiday Purchase Scheme, 24/7 GP service, and generous discounts.
- Why this job: Be part of a passionate team that values client relationships and exceptional experiences.
- Qualifications: We're looking for motivated individuals with excellent communication and organisational skills.
- Other info: Diversity is celebrated here; your application will be reviewed anonymously.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Do you see yourself growing and developing your career in luxury retail?
Can you build close relationships with clients that last beyond a single sale?
Are you good at finding solutions that meet the specific needs of clients?
Can you see yourself representing our brand with confidence and knowledge?
Our Showroom Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail you will act as a guarantor of excellent ensuring our clients receive an exceptional experience in our Aftersales Department. Taking in repairs, ordering the required parts, and assisting clients in understanding their service warrantees you will be working closely with internal and external workshops to ensure Aftercare orders are completed in good time and to the expected levels of service.
About You
- Excellent planning and organizational skills
- IT literate
- Numerate
- Flexible and adaptable to change
- Motivated, proactive and dedicated
- Excellent interpersonal and communication skills
About Us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK\’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK\’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn #J-18808-Ljbffr
Aftersales Consultant employer: Watches of Switzerland
Contact Detail:
Watches of Switzerland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Consultant
✨Tip Number 1
Familiarise yourself with luxury retail brands and their products, especially those that Goldsmiths represents. Understanding the nuances of these brands will help you connect better with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your interpersonal skills by engaging in conversations with friends or family about their experiences with luxury products. This will help you articulate your thoughts clearly and confidently, which is crucial for building relationships with clients.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer service challenges in the past. Being able to discuss specific instances where you met client needs will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Goldsmiths or similar luxury retailers. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Aftersales Consultant position.
We think you need these skills to ace Aftersales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Aftersales Consultant role. Emphasise your planning, organisational skills, and any previous customer service experience in luxury retail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your ability to build lasting client relationships. Mention specific examples of how you've successfully met client needs in the past.
Showcase Your IT Skills: Since the role requires being IT literate, mention any relevant software or systems you are familiar with. Highlight your ability to adapt to new technologies, which is crucial in a fast-paced retail environment.
Prepare for Potential Questions: Think about how you would respond to questions regarding your flexibility, adaptability, and teamwork. Be ready to provide examples of how you've demonstrated these qualities in previous roles.
How to prepare for a job interview at Watches of Switzerland
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share experiences that highlight your passion for high-quality products and exceptional customer service, as this aligns with the values of the company.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved client issues in the past. This role requires finding solutions that meet specific client needs, so showcasing your ability to think on your feet will impress the interviewers.
✨Highlight Interpersonal Skills
Since building lasting relationships with clients is key, be ready to discuss how you connect with customers. Use anecdotes that illustrate your communication skills and ability to create a welcoming atmosphere.
✨Research the Brand
Familiarise yourself with Goldsmiths and its history, including its partnerships with luxury brands. Showing that you understand the brand's legacy and values will demonstrate your commitment and interest in the position.
