At a Glance
- Tasks: Lead a team to create unforgettable in-store experiences and drive client loyalty.
- Company: Join the prestigious Watches of Switzerland, known for luxury and excellence.
- Benefits: Enjoy generous discounts, wellbeing tools, and a holiday purchase scheme.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be at the forefront of luxury retail and make a real impact on client experiences.
- Qualifications: Proven experience in senior retail management and a passion for exceptional service.
The predicted salary is between 60000 - 80000 £ per year.
We are delighted to be seeking an experienced and highly motivated Showroom Director for our Watches of Switzerland, Knightsbridge Showroom.
Key Accountabilities
- The Art of Hosting
- Elevate in-store experience by consistently delivering memorable moments.
- Lead, model, and coach based on client feedback and elevate the client experience.
- Coaching the team on the client journey and ensuring client experience expectations are always delivered.
- Optimize hospitality to create unique and memorable experiences.
- Take action on performance and client feedback to improve the client journey.
- Commercial Excellence
- Develop strong relationships with clients to drive client loyalty.
- Manage and motivate the team.
- Drive client development activities among individual team members to nurture new and existing clients.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Operational Excellence
- Ensure exceptional operational support to drive sales and service.
- Manage an efficient back of house and ensure consistency with established operational procedures.
- Identify and execute efficiencies and best practices.
- Ensure compliance with all Watches of Switzerland procedures.
- People Excellence
- Hire and develop talent to ensure a world class team and create a best-in-class service.
- Partner with line managers to develop and execute development plans for each employee.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition as well as performance management processes to improve team engagement and performance.
- Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
About You
- Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand.
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Experience of demonstrating successful business growth.
- Proven ability to build and maintain client relationships.
- Commercially focussed.
- Experience of working with a CRM system.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Showroom Director (13345) employer: Watches of Switzerland Group PLC
Watches of Switzerland Group PLC is an outstanding employer, offering a vibrant work culture that prioritises exceptional client experiences and employee satisfaction. With benefits like a generous discount scheme, access to a 24/7 virtual GP service, and opportunities for personal growth within the luxury watch industry, employees are empowered to thrive in their roles while enjoying a supportive environment in a prestigious location.
Contact Details:
Watches of Switzerland Group PLC Recruitment Team
