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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional client experiences in a luxury showroom.
- Company: Join the UK's leading luxury watch specialist with a rich heritage.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and enhanced maternity pay.
- Why this job: Be part of a prestigious brand and create memorable moments for clients.
- Qualifications: Experience in senior retail management and a passion for luxury retail.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Position Overview
The new Showroom Managers will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand. The showroom will have extensive Sales and After-Sales areas, including an accredited service centre and a space dedicated to Rolex Certified Pre-owned.
Key Accountabilities
- Establish a client-centric strategy, to ensure the highest level of customer experience is executed at all times.
- Coaching and support the team, ensuring client experience expectations are always being delivered.
- Optimise hospitality, to create unique and memorable client interactions.
- Develop strong and meaningful relationships with clients.
- Manage, support and motivate the team.
- Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
- Identify efficiencies and enhance best practices.
- Ensure compliance with all Watches of Switzerland and Rolex procedures.
- Collaborate with the senior management team to recruit, retain and develop talent.
- Execute development plans for each employee within your team.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.
Role Requirements/Attributes
- Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand.
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Proven ability to build and maintain client relationships.
- Commercially focused.
- Experience of working with a CRM system.
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Rolex Showroom Manager (13055) employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rolex Showroom Manager (13055)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Rolex's history, values, and latest collections. This will not only impress your interviewers but also help you connect with the brand's ethos.
✨Tip Number 2
Practice your people skills! As a Showroom Manager, you'll need to build strong relationships with clients and your team. Role-play common scenarios with a friend to boost your confidence in delivering exceptional client experiences.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've motivated teams in the past. Share specific examples of how you've coached others to achieve their best, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining our luxury watch family!
We think you need these skills to ace Rolex Showroom Manager (13055)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for retail and luxury shine through. We want to see how much you care about delivering an exceptional client experience, so share your enthusiasm and any relevant experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the role of Showroom Manager. Highlight your senior retail management experience and any achievements in team development or client relationship building. We love seeing how you've made a difference in previous roles!
Be Personable: In your cover letter, don’t just list your skills—tell us a story! Share a memorable client interaction or a time when you went above and beyond for a customer. We’re all about creating unique experiences, so show us how you do that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know Your Brand Inside Out
Before stepping into the interview, make sure you have a solid understanding of Rolex and its values. Familiarise yourself with their history, product range, and what sets them apart in the luxury watch market. This will not only show your passion for the brand but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a potential Showroom Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or improved team performance. Highlight how you can create a welcoming environment that enhances client interactions.
✨Client-Centric Mindset
Since the role focuses heavily on client experience, be ready to discuss how you would establish a client-centric strategy. Think of specific instances where you've gone above and beyond to ensure customer satisfaction, and be prepared to share your ideas on optimising hospitality in the showroom.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you as well.
