At a Glance
- Tasks: Help customers with enquiries and complaints, ensuring an exceptional experience.
- Company: Join the Watches of Switzerland Group, a leader in luxury retail.
- Benefits: Enjoy flexible holiday options, 24/7 support, and generous discounts.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Be part of a team that values diversity and enhances customer experiences.
- Qualifications: Strong communication skills, IT proficiency, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
Are you an excellent problem solver? Are you able to think on your feet and remain calm under pressure? Do you have strong IT skills and are you comfortable with new systems? We have an opportunity for an Assistant to join our Customer Relations Team who is responsible for the handling and resolution of all day‑to‑day enquiries and complaints from retail customers. You will ensure that the Watches of Switzerland Group's brand values and standards are delivered through an exceptional customer experience. Providing support and guidance on customer issues raised, whilst monitoring and checking current administrative process and procedures are followed, you will make recommendations on how the customer experience and the service provided to customers can be enhanced.
About You
- Exceptional communication and interpersonal skills.
- Excellent IT skills.
- A natural problem solver able to use own initiative.
- Methodical, with a robust attention to detail.
- An ability to influence and inspire others.
- Highly self‑motivated with a proactive, ‘can do' attitude.
- A professional approach and attitude.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Advisor (13237) in Narborough employer: Watches of Switzerland Group PLC
Watches of Switzerland Group PLC is an outstanding employer, offering a vibrant work culture that prioritises exceptional client experiences and employee satisfaction. With benefits like a generous discount scheme, access to a 24/7 virtual GP service, and opportunities for personal growth within the luxury watch industry, employees are empowered to thrive in their roles while enjoying a supportive environment in a prestigious location.
Contact Details:
Watches of Switzerland Group PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Advisor (13237) in Narborough
✨Tip Number 1
Get to know the company! Research Watches of Switzerland Group and their brand values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will come in handy when they ask about how you handle customer complaints or tricky situations.
✨Tip Number 3
Show off your IT skills! Be ready to discuss any relevant software or systems you've used before. If you can demonstrate your comfort with new tech, you'll stand out as a candidate who can adapt quickly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Watches of Switzerland Group.
We think you need these skills to ace Client Experience Advisor (13237) in Narborough
Some tips for your application 🫡
Show Off Your Problem-Solving Skills:Make sure to highlight your problem-solving abilities in your application. We love candidates who can think on their feet and tackle challenges head-on, so share examples of how you've done this in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a methodical approach, so make sure your communication is straightforward and easy to understand.
Demonstrate Your IT Savvy:Since strong IT skills are key for this role, don’t forget to mention any relevant experience with new systems or technologies. Show us how comfortable you are with tech, as it’ll help you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the Watches of Switzerland Group's brand values and standards. Familiarise yourself with their customer service approach and think about how your skills can enhance the customer experience.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to think on your feet or remain calm under pressure, as these are key traits for a Client Experience Advisor.
✨Brush Up on IT Skills
Since strong IT skills are essential for this role, be ready to discuss your experience with various systems. If you’ve used any specific software or tools relevant to customer relations, mention them during the interview.
✨Communicate Effectively
Practice your communication skills before the interview. Be prepared to demonstrate your exceptional interpersonal skills by engaging in a friendly and professional manner. Remember, it’s not just what you say, but how you say it!
