Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving enquiries and enhancing their experience with our luxury brand.
- Company: Join the UK's leading luxury watch specialist, part of a dynamic FTSE-250 retail group.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and 24/7 health support.
- Why this job: Be part of a team that values exceptional customer service and personal growth.
- Qualifications: Strong communication skills, problem-solving ability, and a proactive attitude are essential.
- Other info: Diverse and inclusive workplace with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Client Experience Advisor role at Watches of Switzerland Group PLC. We have an opportunity for an Assistant to join our Customer Relations Team, responsible for handling and resolving day‑to‑day enquiries and complaints from retail customers. You will ensure that the Watches of Switzerland Group’s brand values and standards are delivered through an exceptional customer experience.
Your responsibilities include:
- Providing support and guidance on customer issues raised.
- Monitoring and ensuring that administrative processes and procedures are followed.
- Making recommendations to enhance the customer experience and the service provided to customers.
We’re looking for someone who:
- Is an excellent problem solver.
- Has fantastic communication and interpersonal skills.
- Can think on their feet and remain calm under pressure.
- Has strong IT skills and is comfortable with new systems.
- Is a natural problem solver able to use their own initiative.
- Is methodical, with a robust attention to detail.
- Has an ability to influence and inspire others.
- Is highly self‑motivated with a proactive, ‘can do’ attitude.
- Has a professional approach and attitude.
About Us: We are a FTSE‑250 retail company, employing nearly 3,000 people across the UK and the United States. We are the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. We operate over 190 showrooms across the UK and US, including 77 dedicated mono‑brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven e‑commerce websites. Our success is built on strong partnerships with the most prestigious luxury watch brands, supported by impactful marketing and leading‑edge technology.
Benefits:
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Advisor (13060) in Narborough employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Advisor (13060) in Narborough
✨Tip Number 1
Get to know the company! Research Watches of Switzerland Group and their brand values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since they’re looking for someone who can think on their feet, try role-playing common customer scenarios with a friend. This will help you stay calm under pressure and demonstrate your ability to handle enquiries effectively.
✨Tip Number 3
Show off your communication skills! During interviews, be sure to share examples of how you've successfully resolved customer issues in the past. This will highlight your interpersonal skills and your proactive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Watches of Switzerland Group family!
We think you need these skills to ace Client Experience Advisor (13060) in Narborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Experience Advisor role. Highlight your problem-solving skills and any relevant experience in customer service to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role is all about fantastic communication, don’t hold back! Use clear and engaging language in your application to demonstrate how you can connect with customers and resolve their issues.
Be Detail-Oriented: We love a methodical approach! Pay attention to the details in your application. Double-check for typos and ensure that your information is accurate to reflect your strong attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know the Brand Inside Out
Before your interview, make sure you research Watches of Switzerland Group thoroughly. Understand their brand values, the luxury watch market, and their customer service philosophy. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Client Experience Advisor, you'll need to demonstrate your problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and responding thoughtfully. It shows that you value communication and are ready to engage with customers effectively.
✨Demonstrate Your IT Savvy
Since strong IT skills are essential for this role, be prepared to discuss your experience with various systems and software. If you have specific examples of how you've used technology to enhance customer service or streamline processes, share those during the interview to highlight your comfort with new systems.
