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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional client experiences in a luxury showroom.
- Company: Join the UK's leading luxury watch specialist with a vibrant culture.
- Benefits: Enjoy generous discounts, wellbeing tools, and a holiday purchase scheme.
- Why this job: Be an inspirational leader and make a real impact in the luxury retail world.
- Qualifications: Experience in senior retail management and a passion for client service.
- Other info: Work in a state-of-the-art office surrounded by beautiful woodlands.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and highly motivated Showroom Director to join our Watches of Switzerland Showroom in Stratford. The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships. A true inspirational leader, they will be able to build an excellent team who are passionate.
This role requires a collaborative leader who will be a role model and champion for the Watches of Switzerland Group values: We do the right thing, always; we care for our communities; we treat everyone with respect; we earn trust & confidence; we advocate for our industry; and we protect our planet. These values should become a way of working for the whole team, giving every client (internal and external) an excellent Client Experience.
Key Accountabilities
- The Art of Hosting: Elevate in-store experience by consistently delivering memorable moments. Lead, model, and coach based on client feedback and elevate the client experience. Coach the team on the client journey and ensure client experience expectations are always delivered. Optimize hospitality to create unique and memorable experiences. Take action on performance and client feedback to improve the client journey.
- Commercial Excellence: Develop strong relationships with clients to drive client loyalty. Manage and motivate the team. Drive client development activities among individual team members to nurture new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
- Operational Excellence: Ensure exceptional operational support to drive sales and service. Manage an efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices. Ensure compliance with all Watches of Switzerland procedures.
- People Excellence: Hire and develop talent to ensure a world class team and create a best-in-class service. Partner with line managers to develop and execute development plans for each employee. Continuously train, coach, and provide qualitative feedback, using reward and recognition as well as performance management processes to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
About You
- Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand
- Experience in managing and developing a high performing team
- Passionate about retail and delivering an exceptional client experience
- Experience of demonstrating successful business growth
- Proven ability to build and maintain client relationships
- Commercially focused
- Experience of working with a CRM system
About Us
Did you know we are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We are the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. We have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling, plus seven e-commerce websites.
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
Watches of Switzerland Group celebrates diversity and is committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Showroom Director (13106) in Milton Keynes employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Director (13106) in Milton Keynes
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to current employees at Watches of Switzerland. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with someone from Watches of Switzerland, share your love for luxury watches and exceptional client experiences. Let them see your enthusiasm – it’s contagious!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to retail management. Think about how you would elevate the client experience or handle team dynamics. We want to see your leadership skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Watches of Switzerland family. Let’s make it happen!
We think you need these skills to ace Showroom Director (13106) in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and client experience shine through. We want to see how you can elevate the in-store experience and create memorable moments for clients.
Highlight Your Leadership Skills: As a potential Showroom Director, it's crucial to showcase your leadership abilities. Share examples of how you've built and motivated teams in the past, and how you plan to do the same with us at Watches of Switzerland.
Demonstrate Commercial Acumen: Make sure to include any experiences that demonstrate your commercial focus. We’re looking for someone who can drive client loyalty and business growth, so share your successes in these areas!
Tailor Your Application: Don’t forget to tailor your application specifically for this role. Use the job description as a guide to highlight relevant experiences and skills. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know the Brand Inside Out
Before your interview, make sure you research Watches of Switzerland thoroughly. Understand their values, the luxury brands they partner with, and their commitment to client experience. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Showroom Director, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, improved client experiences, or driven sales growth. Highlight how you can foster a collaborative environment that reflects the company's values.
✨Prepare for Client-Centric Questions
Expect questions about how you would enhance the client experience in the showroom. Think of specific strategies you've implemented in previous roles to build client loyalty and satisfaction. Be ready to discuss how you would coach your team to deliver exceptional service based on client feedback.
✨Demonstrate Commercial Acumen
The role requires a strong commercial focus, so be prepared to discuss how you've previously driven business growth. Bring examples of how you've used CRM systems to manage client relationships and how you've identified opportunities for sales development. This will show that you understand the importance of balancing client experience with business objectives.
