At a Glance
- Tasks: Lead a team to deliver exceptional client experiences in a luxury showroom.
- Company: Join the UK's leading luxury watch specialist with a rich heritage.
- Benefits: Enjoy generous discounts, wellbeing tools, and a birthday off!
- Other info: Diverse and inclusive environment with opportunities for personal growth.
- Why this job: Be part of a prestigious brand and create memorable client interactions.
- Qualifications: Experience in senior retail management and a passion for luxury retail.
The predicted salary is between 36000 - 60000 £ per year.
Position Overview
The new Showroom Managers will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand. The showroom will have extensive Sales and After-Sales areas, including an accredited service centre and a space dedicated to Rolex Certified Pre-owned.
Key Accountabilities
- Establish a client-centric strategy, to ensure the highest level of customer experience is executed at all times.
- Coaching and support the team, ensuring client experience expectations are always being delivered.
- Optimise hospitality, to create unique and memorable client interactions.
- Develop strong and meaningful relationships with clients.
- Manage, support and motivate the team.
- Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
- Identify efficiencies and enhance best practices.
- Ensure compliance with all Watches of Switzerland and Rolex procedures.
- Collaborate with the senior management team to recruit, retain and develop talent.
- Execute development plans for each employee within your team.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.
Role Requirements/Attributes
- Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand.
- Experience in managing and developing a high performing team.
- Passionate about retail and delivering an exceptional client experience.
- Proven ability to build and maintain client relationships.
- Commercially focused.
- Experience of working with a CRM system.
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world’s most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Rolex Showroom Manager (13055) in London employer: Watches of Switzerland Group PLC
Watches of Switzerland Group PLC is an outstanding employer, offering a vibrant work culture that prioritises exceptional client experiences and employee satisfaction. With benefits like a generous discount scheme, access to a 24/7 virtual GP service, and opportunities for personal growth within the luxury watch industry, employees are empowered to thrive in their roles while enjoying a supportive environment in a prestigious location.
Contact Details:
Watches of Switzerland Group PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rolex Showroom Manager (13055) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who might know someone at Watches of Switzerland. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you get the chance, visit the showroom and engage with the team. This not only shows your enthusiasm but also gives you a feel for the environment and culture.
✨Tip Number 3
Prepare for the interview by diving deep into the brand's values and client experience strategies. Be ready to share how your past experiences align with their mission of delivering exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining the Watches of Switzerland family.
We think you need these skills to ace Rolex Showroom Manager (13055) in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for retail and luxury shine through. We want to see how much you care about delivering an exceptional client experience, so share your enthusiasm and any relevant experiences that highlight this.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Showroom Manager. Highlight your experience in managing teams and building client relationships, as these are key aspects of the job. We love seeing candidates who take the time to align their skills with our needs!
Be Authentic:Don’t be afraid to show your personality! We value authenticity and want to get to know the real you. Share stories or examples that demonstrate your leadership style and how you create memorable client interactions in a retail setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re serious about joining our team at Watches of Switzerland!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know the Brand Inside Out
Before your interview, dive deep into Rolex's history, values, and product range. Understanding the brand's ethos will not only impress your interviewers but also help you articulate how you can contribute to their client-centric strategy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed high-performing teams in the past. Highlight specific instances where your coaching led to improved team performance or enhanced customer experiences, as this aligns perfectly with the role's requirements.
✨Client Relationships Matter
Be ready to discuss your approach to building and maintaining client relationships. Share stories that demonstrate your ability to create memorable interactions and how you’ve gone above and beyond to ensure client satisfaction in previous roles.
✨Emphasise Your Commercial Acumen
Since the role is commercially focused, think about how you've identified efficiencies or implemented best practices in your previous positions. Be prepared to discuss how these experiences can translate into success for the showroom and its sales objectives.
