At a Glance
- Tasks: Lead and inspire a high-performing retail team in a luxury showroom.
- Company: Join the UK's leading luxury watch specialist with a rich history since 1924.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and enhanced maternity pay.
- Other info: Be part of a diverse team committed to inclusivity and exceptional service.
- Why this job: Make a real impact by delivering exceptional client experiences in luxury retail.
- Qualifications: Proven retail management experience, ideally in a luxury environment.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience of motivating and developing a high performing retail team? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients?
Our Deputy Managers are inspirational role models who play a key role assisting our Showroom Managers in leading, motivating, and developing a team to deliver the exceptional experience our clients have come to expect. An ambassador for the brand, you will have an entrepreneurial approach and a strong background in retail management. With an impressive record of business development and excellent people skills, you will help to drive the business forward and share your passion about our fantastic products.
About You
- A natural flair for guiding, mentoring and developing a high performing team
- A proven track record in retail management ideally in a luxury environment
- Commercially aware with an entrepreneurial approach
- People, sales and client focused delivering an exceptional client experience to all
- An inspirational role model with a passion for our products
- Recruitment, performance management and training
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count, we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Luxury Showroom Deputy Manager | Client Experience Leader in London employer: Watches of Switzerland Group PLC
At Watches of Switzerland Group, we pride ourselves on being an exceptional employer in the luxury retail sector, offering a vibrant work culture that fosters personal and professional growth. Our commitment to employee development is reflected in our comprehensive training programmes and supportive environment, ensuring that every team member can thrive while delivering outstanding client experiences. With competitive benefits such as a Holiday Purchase Scheme, 24/7 Employee Assistance Programme, and generous discounts, we create a workplace where passion for luxury watches meets a dedication to excellence.
Contact Details:
Watches of Switzerland Group PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Showroom Deputy Manager | Client Experience Leader in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and client experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their luxury retail world.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and client experience. Use specific examples from your past roles to demonstrate how you've motivated teams and delivered exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the luxury experience we pride ourselves on.
We think you need these skills to ace Luxury Showroom Deputy Manager | Client Experience Leader in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm for the industry and how it aligns with our brand values.
Highlight Your Team Leadership Skills:We want to see how you've motivated and developed high-performing teams in the past. Use examples that showcase your ability to inspire others and drive results, especially in a retail environment.
Focus on Client Experience:Make sure to emphasise your client-focused approach. Share stories about how you've built lasting relationships with clients and provided exceptional service that goes beyond just making a sale.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the luxury watches and brands mentioned in the job description. Being able to discuss specific models, their features, and what makes them special will show your passion and knowledge, which is crucial for a Client Experience Leader.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in previous roles. Think about specific situations where you’ve inspired others or improved team performance. This will demonstrate your capability as an inspirational role model, which is key for the Deputy Manager position.
✨Emphasise Client Relationships
Be ready to share stories about how you’ve built lasting relationships with clients. Highlight your approach to understanding their needs and providing tailored solutions. This aligns perfectly with the company’s focus on exceptional client experiences.
✨Demonstrate Your Commercial Awareness
Research the luxury retail market and be prepared to discuss trends or challenges. Showing that you understand the business landscape and can think entrepreneurially will set you apart as a candidate who can drive the business forward.
