At a Glance
- Tasks: Provide IT support and solve tech issues for retail and support teams.
- Company: Join the UK's leading luxury watch specialist with a vibrant team culture.
- Benefits: Enjoy flexible working, generous discounts, and a supportive wellbeing programme.
- Other info: Work in a modern office surrounded by nature with great career growth.
- Why this job: Kickstart your career in IT while working with top luxury brands.
- Qualifications: Experience with MS Office 365 and excellent communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the IT Service Desk Specialist (12936) role at Watches of Switzerland Group PLC.
Job Description: Do you have experience of providing IT support using remote desktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills?
Responsibilities
- Support day-to-day enquiries from retail and support colleagues as a first point of contact.
- Advise on the resolution of issues that fall within your remit, and escalate other issues within the wider IT team or external support providers as needed.
About You / Qualifications
- In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and related tools
- SAP production systems and user maintenance
- Printers and printing troubleshooting experience
- Windows 10/11 application support
- Excellent troubleshooting and customer service skills
- Excellent written and verbal communication skills
- Experience of providing IT support using remote desktop
- Ability to work independently in a rotational shift pattern
- Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk, etc.
About Us
Did you know we\'re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\\\'re the UK\'s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\\\' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Luxury Goods & Jewelry
Referrals increase your chances of interviewing at Watches of Switzerland Group PLC by 2x. Get notified about new Information Technology Service Desk jobs in Narborough, England, United Kingdom.
IT Service Desk Specialist (12936) in Narborough employer: Watches of Switzerland Group PLC
Watches of Switzerland Group PLC is an exceptional employer, offering a vibrant work culture in a state-of-the-art office located in Carlton Park, Leicester. With a strong commitment to employee growth and inclusivity, the company provides numerous benefits such as a Holiday Purchase Scheme, 24/7 Employee Assistance Programme, and generous discounts, ensuring that every team member feels valued and supported in their career journey.
Contact Details:
Watches of Switzerland Group PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Specialist (12936) in Narborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Watches of Switzerland Group PLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Watches of Switzerland Group PLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Watches of Switzerland Group PLC!
✨Direct Apply to Watches of Switzerland Group PLC
Let's not forget to apply directly through the Watches of Switzerland Group PLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Specialist (12936) in Narborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Watches of Switzerland Group PLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Watches of Switzerland Group PLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
