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For Companies At a Glance
- Tasks: Provide IT support and solve tech issues for retail and support teams.
- Company: Join the UK's leading luxury watch specialist with a vibrant team culture.
- Benefits: Enjoy flexible working, generous discounts, and a supportive wellbeing programme.
- Why this job: Kickstart your career in IT while working with top luxury brands.
- Qualifications: Experience with MS Office 365 and excellent communication skills required.
- Other info: Work in a modern office surrounded by nature with great career growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the IT Service Desk Specialist (12936) role at Watches of Switzerland Group PLC.
Job Description: Do you have experience of providing IT support using remote desktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills?
Responsibilities
- Support day-to-day enquiries from retail and support colleagues as a first point of contact.
- Advise on the resolution of issues that fall within your remit, and escalate other issues within the wider IT team or external support providers as needed.
About You / Qualifications
- In-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and related tools
- SAP production systems and user maintenance
- Printers and printing troubleshooting experience
- Windows 10/11 application support
- Excellent troubleshooting and customer service skills
- Excellent written and verbal communication skills
- Experience of providing IT support using remote desktop
- Ability to work independently in a rotational shift pattern
- Incident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk, etc.
About Us
Did you know we\’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\\\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\\\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Luxury Goods & Jewelry
Referrals increase your chances of interviewing at Watches of Switzerland Group PLC by 2x. Get notified about new Information Technology Service Desk jobs in Narborough, England, United Kingdom.
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IT Service Desk Specialist (12936) employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Specialist (12936)
✨Tip Number 1
Get to know the company! Research Watches of Switzerland Group and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves providing IT support, brush up on your problem-solving techniques and be ready to demonstrate your knowledge of MS Office 365 and remote desktop tools during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can double your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Watches of Switzerland Group family.
We think you need these skills to ace IT Service Desk Specialist (12936)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Specialist role. Highlight your experience with MS Office 365 and any remote desktop support you've provided. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key in this role, use clear and concise language in your application. We love candidates who can express their thoughts well, so don’t hold back on showcasing your interpersonal skills!
Be Specific About Your Experience: When detailing your previous roles, be specific about the tools and systems you've used, like SAP or ITSM suites. We appreciate candidates who can demonstrate their technical knowledge and problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office 365, especially Teams, OneDrive, and Outlook. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting you've done with Windows 10/11 applications.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific situations where you had to think on your feet and resolve problems quickly, especially using remote desktop tools.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a colleague who isn't tech-savvy, so keep it clear and concise.
✨Familiarise Yourself with Incident Management Tools
Get to know the ITSM suites mentioned in the job description, like ServiceNow or Zendesk. Even if you haven't used them before, showing that you're willing to learn and adapt will impress the interviewers.
