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For Companies At a Glance
- Tasks: Lead a luxury team, ensuring exceptional client experiences and coaching staff.
- Company: Join the Watches of Switzerland Group, a leading luxury watch retailer.
- Benefits: Enjoy generous discounts, holiday purchase schemes, and enhanced maternity pay.
- Why this job: Be part of an elegant environment and make memorable client interactions.
- Qualifications: Retail management experience in luxury brands and a passion for watches.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
In preparation for a Summer 2026 opening of The New Rolex Boutique in Glasgow, The Watches of Switzerland Group are seeking to recruit a Deputy Manager to support the leadership of the showroom.
The new Deputy Manager will lead the Rolex Certified Pre‑owned team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand.
Key Accountabilities- Establish a client‑centric strategy, to ensure the highest level of customer experience is executed at all times.
- Coaching and support the team, ensuring client experience expectations are always being delivered.
- Optimise hospitality, to create unique and memorable client interactions.
- Develop strong and meaningful relationships with clients.
- Manage, support and motivate the team.
- Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
- Identify efficiencies and enhance best practices.
- Ensure compliance with all Watches of Switzerland and Rolex procedures.
- Collaborate with the senior management team to recruit, retain and develop talent.
- Execute development plans for each employee within your team.
- Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.
- Significant experience in a Retail Management role – ideally within a premium/luxury brand and a passion for watches.
- Experience in managing and developing a high performing team.
- Experience selling Pre‑Owned pieces would be an advantage.
- Passionate about retail and delivering an exceptional client experience.
- Proven ability to build and maintain client relationships.
- Commercially focused.
- Experience of working with a CRM system.
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Deputy Manager (13096) in Glasgow employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager (13096) in Glasgow
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Watches of Switzerland and Rolex. Understand their values, products, and what makes them tick. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll need to build strong relationships with clients and your team. Role-play scenarios with friends or family to boost your confidence in delivering exceptional customer experiences.
✨Tip Number 3
Showcase your leadership style! Think about how you can motivate and support your team. Be ready to share examples of how you've successfully led teams in the past, especially in retail or luxury settings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Watches of Switzerland. Don’t miss out on this opportunity!
We think you need these skills to ace Deputy Manager (13096) in Glasgow
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury watches shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the brand and the experience we provide to our clients.
Tailor Your Experience: Make sure to highlight your retail management experience, especially if it’s in a premium or luxury setting. We’re keen on seeing how your past roles have prepared you to lead a team and create memorable client interactions.
Be Client-Centric: In your application, emphasise your ability to build strong relationships with clients. Share examples of how you've gone above and beyond to ensure a top-notch customer experience, as this is key to what we do at Watches of Switzerland.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know Your Luxury Brands
Familiarise yourself with the luxury watch brands mentioned in the job description, especially Rolex. Understand their history, values, and what sets them apart in the market. This knowledge will help you connect with the brand's ethos during the interview.
✨Client-Centric Mindset
Prepare to discuss how you would establish a client-centric strategy. Think of examples from your past experience where you enhanced customer experiences or built strong client relationships. Show that you understand the importance of creating memorable interactions.
✨Team Leadership Examples
Be ready to share specific instances where you've successfully managed and motivated a team. Highlight your coaching techniques and how you’ve developed talent within your team. This will demonstrate your capability to lead the Rolex Certified Pre-owned team effectively.
✨Show Your Passion for Retail
Express your enthusiasm for retail and luxury watches during the interview. Share why you love working in this sector and how you stay updated on trends. Your passion will resonate with the interviewers and show that you're a great fit for their culture.
