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For Companies At a Glance
- Tasks: Deliver exceptional client experiences and manage aftersales services for luxury watches.
- Company: Join the UK's leading luxury watch specialist, The Watches of Switzerland Group.
- Benefits: Enjoy generous discounts, wellbeing tools, and a holiday purchase scheme.
- Why this job: Be part of a prestigious brand and grow your career in luxury retail.
- Qualifications: Strong organisational skills and a passion for fine watches.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
In preparation for a Summer 2026 opening of The New Rolex Boutique in Glasgow, The Watches of Switzerland Group are seeking to recruit an Aftersales Consultant to join!
Do you have excellent organisational skills? Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
Our Aftersales Consultants are passionate about what they do! A team player with a keen eye for detail you will act as a guarantor of excellent ensuring our clients receive an exceptional experience in our Aftersales Department. Taking in repairs, ordering the required parts, and assisting clients in understanding their service warranties you will be working closely with internal and external workshops to ensure Aftercare orders are completed in good time and to the expected levels of service.
About You
- Highly organized with great attention to detail
- A passion for delivering exceptional client experience
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
- A genuine interest in fine watches
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites.
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Aftersales Consultant (13134) in Glasgow employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Consultant (13134) in Glasgow
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into The Watches of Switzerland Group's history and values. This will not only help you answer questions confidently but also show your genuine interest in the luxury watch industry.
✨Tip Number 2
Practice your communication skills! As an Aftersales Consultant, you'll need to build relationships with clients. Try role-playing with a friend or family member to get comfortable striking up conversations and addressing client needs.
✨Tip Number 3
Showcase your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks or projects. Being able to demonstrate this will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the exceptional client experience we pride ourselves on.
We think you need these skills to ace Aftersales Consultant (13134) in Glasgow
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your enthusiasm for luxury retail shine through! We want to see how much you love fine watches and how that passion can translate into delivering exceptional client experiences.
Highlight Your Organisational Skills: Make sure to emphasise your organisational skills in your application. We’re looking for someone who can juggle multiple tasks while keeping an eye on the details, so share examples of how you've done this in the past!
Be a Great Communicator: Since building relationships with clients is key, showcase your communication skills in your written application. Use clear and engaging language to demonstrate how you connect with people and create lasting impressions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The New Rolex Boutique in Glasgow.
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know Your Watches
Before the interview, brush up on your knowledge of luxury watches, especially the brands mentioned in the job description like Rolex and Patek Philippe. Being able to discuss specific models and their features will show your genuine interest and passion for the industry.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational skills. Think about times when you successfully managed multiple tasks or projects, as this role requires a keen eye for detail and the ability to juggle various responsibilities.
✨Practice Your Communication Skills
Since building relationships with clients is key, practice how you would engage with customers. Role-play common scenarios you might encounter in the Aftersales Department, focusing on how to communicate effectively and empathetically.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team. Share examples of how you've collaborated with others to achieve a common goal, as being a flexible team player is crucial in this role. Highlight your willingness to go the extra mile for both your colleagues and clients.
