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- Tasks: Join us as a Client Experience Host, ensuring clients enjoy exceptional service and memorable experiences.
- Company: Watches of Switzerland Group is a leading luxury watch retailer with a rich history since 1924.
- Benefits: Enjoy perks like a Holiday Purchase Scheme, 24/7 GP service, and generous discounts.
- Why this job: Be part of a passionate team in luxury retail, where your contributions truly matter.
- Qualifications: A positive attitude, great communication skills, and a passion for client experience are essential.
- Other info: We celebrate diversity and focus on building an inclusive environment for all employees.
The predicted salary is between 24000 - 36000 £ per year.
Do you have excellent organisational skills? Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
Our Client Experience Hosts are passionate about what they do! A team player with a keen eye for detail, you will play a vital role to ensure our clients always receive an exceptional and memorable experience. Focusing on ensuring all client experience stations are well stocked and maintained, you will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.
About you
- A positive, “can-do” attitude
- Organised with a keen eye for detail
- A passion for delivering exceptional client experience
- Experience of making and serving beverages
- A great communicator with a natural flair for striking up conversation
- Eager to learn and build on your retail and product knowledge
- A flexible team player who is always ready to go the extra mile
- Strong business acumen and an interest in fine watches
About Us
Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world’s most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count, we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (12685) employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (12685)
✨Tip Number 1
Familiarise yourself with luxury watch brands and their unique selling points. This knowledge will not only help you in conversations with clients but also demonstrate your genuine interest in the products, which is crucial for a Client Experience Host.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about luxury items. This will help you develop a natural flair for striking up conversations, which is essential for creating memorable client experiences.
✨Tip Number 3
Showcase your organisational skills by volunteering to help organise events or activities. This experience can highlight your ability to maintain well-stocked client experience stations and assist Sales Consultants effectively.
✨Tip Number 4
Demonstrate your 'can-do' attitude by being proactive in seeking out learning opportunities related to retail and product knowledge. This eagerness to learn will set you apart as a candidate who is ready to go the extra mile for clients.
We think you need these skills to ace Client Experience Host (12685)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in luxury retail. Emphasise any roles where you provided exceptional client experiences or worked in a team environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding client experiences. Mention specific examples of how you've gone the extra mile in previous roles and your eagerness to learn about luxury watches.
Showcase Communication Skills: Since great communication is key for this role, consider including examples of how you've successfully engaged with clients or resolved issues in past positions. This will demonstrate your natural flair for conversation.
Highlight Teamwork and Flexibility: Mention instances where you've worked effectively as part of a team and your willingness to adapt to different situations. This aligns with the company's emphasis on being a flexible team player.
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Show Your Passion for Client Experience
Make sure to express your enthusiasm for delivering exceptional client experiences. Share examples from your past where you went above and beyond to meet a client's needs, as this aligns perfectly with the role of a Client Experience Host.
✨Demonstrate Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you manage tasks efficiently, especially in a busy retail environment, and provide specific instances where your attention to detail made a difference.
✨Communicate Effectively
As a great communicator, you should be ready to showcase your conversational skills. Practice engaging with the interviewer as if they were a client, demonstrating your natural flair for striking up conversations and making connections.
✨Research the Brand and Products
Familiarise yourself with the luxury watch brands mentioned in the job description. Being knowledgeable about their products will not only impress the interviewers but also show your genuine interest in the role and the company.
