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- Tasks: Engage with clients via chat, phone, and email to provide exceptional service.
- Company: Join a leading luxury watch retailer with a vibrant team culture.
- Benefits: Enjoy flexible hours, generous discounts, and wellness support.
- Other info: Work in a modern office surrounded by nature with great career growth.
- Why this job: Be the face of our brand and create memorable client experiences.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 12 - 15 £ per hour.
Permanent – Part Time (15hrs per week)
Are you passionate about providing great client experience? Do you want to be part of an exciting new opportunity? Are you looking for a career and not just a job? We are looking for a Client Executive to join our growing Virtual Boutique team based in our Leicester Support Centre.
This job would suit someone with great written and people skills. Your role will be to liaise with existing and potential clients by live chat, telephone, and email to ensure their queries are answered accurately, promptly, and with expertise. Your job will involve a high-level of multi-tasking with an element of urgency as a result of the volumes that can arise. We're looking for natural problem-solvers with the ability to relay information clearly to ensure the best possible client experience. As a Client Executive you will be the first point of contact and could possibly be the only contact a client has with us, so it's important that you make the experience as positive and memorable as possible.
About You
- Passionate about delivering an amazing client experience
- Experience in a client service environment
- Incredibly organised and detail-orientated, with outstanding critical-thinking and creative problem-solving skills
- Exceptional communication skills, both written and verbal
- A positive and high-energy attitude
About Us
Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States? We're the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e‑commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state‑of‑the‑art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Executive (13236) employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Executive (13236)
✨Tip Number 1
Get to know the company inside out! Research Watches of Switzerland Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for delivering that amazing client experience they’re after.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to nail down how you’d handle different client queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome. This will help you stand out as a natural problem-solver during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to that exceptional client experience we pride ourselves on.
We think you need these skills to ace Client Executive (13236)
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for providing an amazing client experience shine through in your application. We want to see that you’re not just looking for a job, but a career where you can make a real difference!
Highlight Your Skills: Make sure to showcase your exceptional written and verbal communication skills. Since you'll be the first point of contact for clients, it’s crucial that we see how you can relay information clearly and effectively.
Be Organised and Detail-Oriented: We love candidates who are incredibly organised and detail-oriented. Mention any experiences where you’ve successfully managed multiple tasks or solved problems creatively – it’ll help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Virtual Boutique team.
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Know Your Client Experience
Before the interview, brush up on your understanding of what makes a great client experience. Think about examples from your past roles where you’ve gone above and beyond for clients. This will show your passion for delivering exceptional service, which is key for the Client Executive role.
✨Showcase Your Communication Skills
Since this role involves liaising with clients via live chat, phone, and email, practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully resolved client issues, highlighting your written and verbal communication skills.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous client service roles and how you tackled them. This will help illustrate your critical-thinking and creative problem-solving skills, which are essential for ensuring a positive client experience.
✨Emphasise Your Organisational Skills
Given the multi-tasking nature of the job, be ready to talk about how you manage your time and stay organised under pressure. Share examples of how you prioritise tasks and handle high volumes of queries efficiently, as this will resonate well with the interviewers.