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For Companies At a Glance
- Tasks: Lead and optimise Service Centres and Workshops, ensuring top-notch performance and safety.
- Company: Join a leading luxury watch retailer with a strong presence in the UK, US, and Europe.
- Benefits: Enjoy flexible working, generous discounts, and a supportive wellbeing programme.
- Why this job: Be part of a dynamic team that values client experience and inclusivity in a modern office environment.
- Qualifications: Strong organisational skills, problem-solving abilities, and experience managing multi-site teams required.
- Other info: Work in a state-of-the-art office surrounded by nature, fostering a collaborative culture.
The predicted salary is between 43200 - 72000 £ per year.
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Job Description
As Aftersales Regional Manager you will be responsible for the overall performance and operations of a network of Service Centres and Workshops within your region, ensuring they run to exceptional standards.
You will maximise productivity, maintain the highest quality standards and ensure that working environments are efficient and safe.. You will be responsible for the people management and leadership of teams within these locales, ensuring there are strong workforce and engagement plans in place, partnering with HR to ensure plans are robust and support is in place.
About You
- Strong organisational skills and attention to detail
- Analytical with excellent problem-solving skills
- Ability to build strong and effective relationships both internally and externally
- Experience managing a multi-site network
- Experience managing highly technically skilled colleagues
About Us
Did you know we\’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\’re the UK\’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Seniority level
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Seniority level
Director
Employment type
-
Employment type
Part-time
Job function
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Job function
Other
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Industries
Luxury Goods & Jewelry
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Aftersales Regional Manager (12770) employer: Watches of Switzerland Group PLC
Contact Detail:
Watches of Switzerland Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Regional Manager (12770)
✨Tip Number 1
Familiarise yourself with the luxury watch industry and the specific brands that Watches of Switzerland Group partners with. Understanding their products and values will help you connect better during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing multi-site operations. Be prepared to discuss specific challenges you've faced and how you overcame them, as this will show your capability to handle the responsibilities of an Aftersales Regional Manager.
✨Tip Number 3
Emphasise your people management skills. Prepare examples of how you've successfully engaged and motivated teams in previous roles, as this is crucial for ensuring high performance across Service Centres and Workshops.
✨Tip Number 4
Network with current or former employees of Watches of Switzerland Group. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Aftersales Regional Manager (12770)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multi-site networks and leading technically skilled teams. Use specific examples that demonstrate your organisational skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury goods industry and how your leadership style aligns with the company's commitment to exceptional client experiences. Mention any relevant achievements that showcase your ability to maximise productivity and maintain quality standards.
Showcase Your Analytical Skills: Provide examples in your application that illustrate your analytical thinking and how you've successfully solved problems in previous roles. This could include metrics or outcomes that resulted from your decisions.
Highlight Relationship Building: Emphasise your ability to build strong relationships both internally and externally. Share instances where you have successfully partnered with HR or other departments to enhance workforce engagement and support.
How to prepare for a job interview at Watches of Switzerland Group PLC
✨Showcase Your Leadership Skills
As an Aftersales Regional Manager, you'll be leading teams across multiple sites. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and motivated teams in the past.
✨Demonstrate Problem-Solving Abilities
The role requires strong analytical skills and the ability to tackle challenges head-on. Prepare to share specific instances where you've identified problems and implemented effective solutions, particularly in a multi-site environment.
✨Highlight Relationship-Building Experience
Building strong relationships is key in this role. Think of examples where you've successfully collaborated with internal teams or external partners, and be ready to explain how you fostered those connections.
✨Understand the Company Culture
Familiarise yourself with the company's values and culture, especially their commitment to exceptional client experience and inclusivity. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission.
