WasteTrade.com is a dynamic and innovative platform revolutionising the waste management
and recycling industry. Our mission is to connect businesses and streamline the trade of waste
materials globally. As a rapidly growing company, we seek a highly motivated Customer Service
Representative to serve as the face of WasteTrade by handling inquiries, resolving issues and
contributing to our continued success.
About the job
London
Want to build a stronger, more sustainable future and cultivate your career?
Join WasteTrade.
We ‘re looking for a highly motivated, customer–focused individual to join our team as a Customer Service Representative.
This position offers a permanent contract with a 6-month probation.
Key responsibilities:
Customer Communication:
- Proactively reach out to customers to address inquiries, provide assistance and gather feedback.
- Conduct after-sales performance calls to ensure satisfaction and identify areas of improvement.
Support:
- Assist users with the registration process, guiding them through any necessary steps and troubleshooting issues that arise.
- Facilitate onboarding new customers, ensuring they have all the necessary information and resources to make the most of our products, services, and marketplace.
Customer Relationship Management:
- Build and maintain strong relationships with customers, fostering growth and trust.
- Update and manage CRM SalesForce: assist in generating reports and sales and marketing campaigns.
- Manage in-bound leads; Live Chat, Sell page forms and distribute quality prospects using
- Manage the LinkedIn presence and respond to enquiries
- Manage all email enquiries that come in
Documentation and Reporting:
- Maintain accurate records of customer interactions and feedback in the company’s database.
- Generate reports on customer service metrics and performance indicators, providing insights and recommendations for improvement.
Qualifications:
- Excellent Knowledge of English and or (Spanish, French, Italian, German, Polish)
- Strong organisational and time management skills, with the ability to prioritise tasks effectively and meet deadlines.
- Ability to work independently as well as collaboratively within the Sales and Operations
- Analytical and systematic approach
- Strong verbal communication skills with a warm and polite manner
- Market conform salary
- Comprehensive health insurance and other benefits
- Opportunities for professional development and career advancement
WasteTrade.com is committed to diversity and equal opportunity. We encourage candidates
#J-18808-Ljbffr
Customer Service Representative in London employer: Wastetrade
Wastetrade is an exceptional employer that values innovation and teamwork, providing a dynamic work culture where employees are encouraged to grow and develop their skills in the fast-paced shipping and logistics sector. Located in a vibrant area, we offer competitive benefits, including flexible working arrangements and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding careers.
