At a Glance
- Tasks: Engage with customers, resolve inquiries, and enhance their experience with our platform.
- Company: Join WasteTrade, a game-changer in waste management and recycling.
- Benefits: Enjoy comprehensive health insurance and opportunities for career growth.
- Other info: Dynamic team environment with a commitment to diversity and equal opportunity.
- Why this job: Be the face of innovation while making a positive impact on sustainability.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 42000 £ per year.
WasteTrade.com is a dynamic and innovative platform revolutionising the waste management and recycling industry. Our mission is to connect businesses and streamline the trade of waste materials globally. As a rapidly growing company, we seek a highly motivated Customer Service Representative to serve as the face of WasteTrade by handling inquiries, resolving issues and contributing to our continued success.
About the job: Based in our office in Romford, London. Want to build a stronger, more sustainable future and cultivate your career? Join WasteTrade. This position offers a permanent contract with a 6-month probation.
Key responsibilities
- Customer Communication: Proactively reach out to customers to address inquiries, provide assistance and gather feedback. Conduct after-sales performance calls to ensure satisfaction and identify areas of improvement.
- Support: Assist users with the registration process, guiding them through any necessary steps and troubleshooting issues that arise. Facilitate onboarding new customers, ensuring they have all the necessary information and resources to make the most of our products, services, and marketplace.
- Customer Relationship Management: Build and maintain strong relationships with customers, fostering growth and trust. Update and manage CRM SalesForce: assist in generating reports and sales and marketing campaigns. Manage in-bound leads; Live Chat, Sell page forms and distribute quality prospects. Manage the LinkedIn presence and respond to enquiries. Manage all email enquiries that come in.
- Documentation and Reporting: Maintain accurate records of customer interactions and feedback in the company’s database. Generate reports on customer service metrics and performance indicators, providing insights and recommendations for improvement.
Qualifications
- Excellent knowledge of English and/or (Spanish, French, Italian, German, Polish, Turkish, or other).
- Strong organisational and time management skills, with the ability to prioritise tasks effectively and meet deadlines.
- Ability to work independently as well as collaboratively within the Sales and Operations.
- Analytical and systematic approach.
- Strong verbal communication skills with a warm and polite manner.
Skills
- Salesforce or other CRM use
- Strong written and verbal communication
- Excellent telephone manner
- Data management
- Client Onboarding
- Analytical thinking and problem solving
- Organisation and attention to detail
Comprehensive health insurance and other benefits. Opportunities for professional development and career advancement. WasteTrade.com is committed to diversity and equal opportunity. We encourage candidates.
Customer Service Representative employer: Wastetrade
Wastetrade is an exceptional employer that values innovation and teamwork, providing a dynamic work culture where employees are encouraged to grow and develop their skills in the fast-paced shipping and logistics sector. Located in a vibrant area, we offer competitive benefits, including flexible working arrangements and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research WasteTrade.com, understand our mission, and be ready to discuss how you can contribute to our goals. This shows genuine interest and helps you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to convey information clearly and warmly. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions about waste management and recycling. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the WasteTrade team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that align with WasteTrade's mission and values. We want to see how you can contribute to our dynamic team!
Show Off Your Communication Skills:Since this role is all about customer interaction, let your written communication shine! Use clear, concise language in your application and demonstrate your ability to engage with customers effectively. Remember, we’re looking for someone with a warm and polite manner.
Highlight Your Organisational Skills:In your application, emphasise your organisational and time management skills. Share examples of how you've successfully prioritised tasks in previous roles. We need someone who can juggle multiple responsibilities while keeping everything on track!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the WasteTrade family!
How to prepare for a job interview at Wastetrade
✨Know the Company Inside Out
Before your interview, take some time to research WasteTrade.com. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle inquiries and build relationships, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value communication. Don’t hesitate to ask for clarification if you don’t understand something; it’s better to ask than to guess!
✨Be Ready with Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into whether the company is the right fit for you.
