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For Companies At a Glance
- Tasks: Be the go-to person for customers, turning inquiries into lasting relationships.
- Company: Join a leading waste broker with 18 years of experience and a supportive team.
- Benefits: Enjoy a competitive salary, bonuses, ongoing training, and 28 days holiday.
- Other info: Dynamic team environment with excellent career growth opportunities.
- Why this job: Make a real difference in customer service while growing your sales skills.
- Qualifications: 1 year in customer service or sales, with a positive and resilient attitude.
Location: Buckinghamshire
Employment Type: Full Time
Salary: £25-29,000 per annum + performance-based bonus
About Us
Our client is a specialist waste broker with over 18 years of industry experience and a proud team of 35+ local employees. As their business continues to grow, we’re looking for an ambitious and customer-focused Waste & Recycling Advisor to join the high-performing team. If you’re a confident communicator with a passion for sales, customer service, and closing warm leads, we’d love to hear from you.
The Role
As a Waste & Recycling Advisor, you’ll be the first point of contact for customers, helping to deliver an outstanding experience while converting inbound enquiries into long-term client relationships. This is a fast-paced, target-driven role ideal for someone with a competitive edge and a consultative sales approach. You’ll handle inbound enquiries from both domestic and corporate customers and will be supported by excellent training and ongoing development to help you succeed.
Key Responsibilities
- Answer incoming calls and respond to customer emails within agreed SLAs and KPIs
- Make proactive outbound calls to grow sales and nurture customer relationships
- Listen carefully to customer needs and provide tailored waste management solutions
- Take ownership of customer enquiries, including escalated issues or complaints
- Administer customer accounts, including data cleansing, bookings, reports, and invoice queries
- Communicate effectively across our depot network to resolve customer queries
- Meet and exceed performance targets for quality, productivity, and sales conversion
Essential Requirements
- Strong written and verbal communication skills
- Self-motivated with a proactive, can-do attitude
- Ability to work independently and as part of a team
- Calm under pressure and able to manage multiple tasks
- Excellent attention to detail and organisational skills
- A strong desire to win business and outperform targets
The Person We’re Looking For
- Minimum 1 year’s experience in customer service, outbound sales, or telesales
- Confident, resilient, and target-driven with a positive mindset
- Comfortable making and receiving high volumes of calls
- Able to handle rejection while staying motivated
- A true team player with a collaborative and creative approach
- Willingness to learn – waste industry knowledge is an advantage but not essential
Remuneration & Benefits
- Competitive salary plus performance-based bonuses
- Friendly, high-achieving team environment
- Ongoing training and development
- Company pension scheme
- 28 days’ holiday, inclusive of public holidays (increasing by 1 day per year up to 5 years)
How to Apply
To be considered, please complete our Situational Judgement Test (SJT) using the link below:
Candidates whose responses best align with our expectations will be invited to interview.
Customer Services Representative in Wingrave employer: WasteRecruit Ltd
Contact Detail:
WasteRecruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative in Wingrave
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Waste & Recycling Advisor role. Focus on your customer service experience and how you can help them achieve their goals.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step.
We think you need these skills to ace Customer Services Representative in Wingrave
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and sales. A bit of enthusiasm can go a long way!
Tailor Your Application: Make sure to tailor your application to the role of Waste & Recycling Advisor. Highlight your relevant experience in customer service and sales, and how it aligns with our mission. This shows us you’re genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your skills and experiences.
Follow the Application Process: Don’t forget to complete our Situational Judgement Test (SJT) as part of your application! It’s a crucial step in our process, and we’re excited to see how you approach different scenarios related to the role.
How to prepare for a job interview at WasteRecruit Ltd
✨Know Your Stuff
Before the interview, make sure you understand the waste and recycling industry. Familiarise yourself with common terms and practices. This will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Services Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and complaints.
✨Demonstrate Your Sales Savvy
Since this role involves converting enquiries into sales, be prepared to discuss your previous sales experiences. Think of specific examples where you successfully closed a deal or turned a hesitant customer into a loyal one. Highlight your consultative approach!
✨Prepare for the Pressure
This job can be fast-paced and target-driven, so expect questions about how you handle stress and manage multiple tasks. Have a few strategies ready that showcase your ability to stay calm under pressure and maintain high performance.