At a Glance
- Tasks: Engage with suppliers to secure high-quality data for environmental compliance.
- Company: Join a leading environmental compliance business making a difference.
- Benefits: Up to £27,500 salary, hybrid working, and generous leave options.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be part of a team tackling environmental issues while developing your skills.
- Qualifications: Strong communication skills and attention to detail; interest in data is a plus.
The predicted salary is between 24750 - 30250 £ per year.
Join a leading environmental compliance business supporting major organisations with accurate regulatory data.
Work directly with suppliers by email, telephone, live chat and webinar to secure high-quality submissions.
Build knowledge across Packaging, WEEE, Batteries, Plastic Tax and Extended Producer Responsibility (EPR).
Ideal for a confident customer service or administration professional who enjoys data, problem-solving and persistent follow-up.
The role
Waste Recruit is working with a leading compliance company to recruit a Supplier Engagement Advisor to support the collection and quality of supplier data used to calculate clients' environmental compliance obligations.
You will work closely with suppliers, Data Administrators, Account Managers and Data Team Managers, helping external contacts understand what information is required and guiding them through the submission process.
This is a varied role combining customer service, structured follow-up and data checking.
You will communicate by email, telephone and live chat, present webinars, review submitted evidence and maintain accurate supplier records using internal systems, Excel and CRM tools.
Responsibilities
- Contact suppliers to obtain packaging, WEEE and batteries data and encourage timely submissions.
- Provide clear, professional support by email, telephone and live chat.
- Deliver webinars explaining data submission processes and platform requirements.
- Process packaging evidence and maintain accurate supplier records using in-house software, Excel and CRM applications.
- Check and improve data quality, including analysis of Plastic Tax evidence against HMRC criteria.
- Support Account Managers with data used in environmental compliance calculations.
- Identify process improvements and flag potential Data Hub anomalies to the development team.
- Work in line with Valpak policies, ISO accreditation requirements and risk management procedures.
Requirements
- Excellent written and verbal communication skills with a professional, confident manner.
- High standards of accuracy and attention to detail.
- Comfort working with data in Microsoft Excel and learning new systems.
- Able to work independently, manage task-driven follow-up and contribute effectively within a team.
- Office experience using email and telephone is desirable.
- An interest in environmental issues is desirable; full training is provided on the relevant regulations.
- Full UK manual driving licence.
- Minimum Grade C / equivalent in Mathematics and English at GCSE/O Level; A level or equivalent is desirable.
Package
- up to £27,500 salary plus annual bonus of up to 10%.
- Hybrid working and flexible working options.
- 25 days annual leave plus bank holidays, birthday leave and a volunteering day; option to buy/sell additional leave.
- Pension with employer contribution up to 8%, life assurance, critical illness and disability income protection.
- Optional private medical insurance, subsidised gym membership, cycle to work and retail discount benefits.
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Supplier Engagement Advisor employer: WasteRecruit Ltd
WasteRecruit Ltd is an excellent employer, offering a supportive work culture that prioritises safety and environmental responsibility. Employees benefit from competitive salaries, including a company vehicle, and have ample opportunities for professional growth within the waste management sector in the beautiful location of Workington, Cumbria.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Engagement Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WasteRecruit Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WasteRecruit Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supplier Engagement Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WasteRecruit Ltd:Your cover letter is your chance to shine! Tell us why you want to work at WasteRecruit Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WasteRecruit Ltd!
How to prepare for a job interview at WasteRecruit Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
