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For Companies At a Glance
- Tasks: Manage customer interactions and ensure smooth office operations.
- Company: Family-run waste management company with a supportive culture.
- Benefits: Competitive salary, dynamic work environment, and career development opportunities.
- Why this job: Join a growing team and make a real impact in customer service.
- Qualifications: Experience in customer service or office administration is preferred.
- Other info: Exciting chance to influence office functions and support company growth.
The predicted salary is between 28800 - 43200 £ per year.
About our client
They are a thriving, family-run waste management company based in Sheffield, proudly supporting customers across South/West Yorkshire and the East Midlands. After an exceptional year of growth, they are expanding their team and looking for a dedicated and enthusiastic Customer Service Representative.
The opportunity
We’re seeking a tenacious, passionate, and proactive individual to step into a key role within their office team. As a Customer Service Representative, you’ll help drive smooth day-to-day operations while delivering the outstanding service their customers rely on. This is an exciting chance to influence how our office functions and contribute to the continued growth of the company.
Key responsibilities
- Manage day-to-day interactions with customers, ensuring positive relationships.
- Deliver exceptional customer service by handling inquiries and offering account support.
- Carry out general office administration to keep operations running smoothly.
- Support key accounting tasks including accounts receivable, accounts payable, and general ledger responsibilities.
- Respond to internal emails within designated KPIs.
- Make and receive phone calls to assist customers promptly and professionally.
What we're looking for
- Previous experience in an office administration or customer service role.
- Strong telephone manner with the confidence to handle challenging situations.
- Impeccable attention to detail and a commitment to high-quality work.
- Ability to work independently for most of the week, using strong judgement and decision-making skills.
- Excellent communication abilities and a customer-focused mindset.
What is on offer
- Competitive salary and benefits package.
- A dynamic, collaborative, and supportive working environment.
- Genuine opportunities for career development and growth as part of an expanding team.
If you’re motivated, organised, and excited to be part of a fast-growing company, we’d love to hear from you!
Customer Service Representative in Sheffield employer: WasteRecruit Ltd
Contact Detail:
WasteRecruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Sheffield
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re a family-run business. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making and receiving calls, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable handling different customer scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and prioritise work. Think of examples from your past experiences that highlight your attention to detail and ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Representative in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service or office administration experience to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re passionate about delivering exceptional customer service and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application showcases your excellent communication abilities. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at WasteRecruit Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the waste management company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about challenging situations you faced and how you resolved them. This will demonstrate your ability to handle inquiries and maintain positive relationships with customers.
✨Practice Your Telephone Etiquette
Since a strong telephone manner is crucial for this role, practice answering calls in a professional tone. You might even want to role-play with a friend or family member to get comfortable with handling various customer scenarios over the phone.
✨Highlight Your Attention to Detail
Be ready to discuss how you ensure accuracy in your work, especially when it comes to office administration and accounting tasks. Share examples that illustrate your meticulous nature and commitment to high-quality work, as these traits are essential for the position.
