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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and maintain relationships in a dynamic team environment.
- Company: Join Acorn Waste Management, a leader in sustainable waste solutions.
- Benefits: Enjoy a competitive salary, 20 days holiday, and a supportive team culture.
- Why this job: Make a positive impact while developing your customer service skills in a collaborative setting.
- Qualifications: Strong communication skills and attention to detail; IT proficiency is a plus.
- Other info: No waste management experience needed; training provided for the right candidates.
The predicted salary is between 28800 - 43200 £ per year.
Join Acorn Waste Management as a Customer Service Advisor in Shropshire! Are you passionate about sustainability and customer service? We are looking for a dedicated and enthusiastic Customer Service Advisor to join the Acorn Waste Management team at their Shropshire site. Acorn Waste Management is a leader in providing responsible, sustainable, and cost-effective waste management solutions. As a Customer Service Advisor, you play a crucial role in maintaining positive relationships with both customers and suppliers, contributing to the success of Acorn Waste Management's mission.
Key Responsibilities:
- Build and nurture relationships with new and prospective clients.
- Identify customer needs by obtaining accurate information.
- Process inquiries quickly and efficiently.
- Liaise with service providers to ensure timely responses and delivery.
- Take ownership and resolve queries and complaints.
- Maintain systems, including CRM, coordinating with colleagues where required.
Ideal Candidates Will:
- Be excellent communicators and listeners, adept at obtaining and relaying information accurately.
- Possess good IT skills.
- Have a keen eye for detail, ensuring data is entered concisely and correctly.
Why Choose Acorn:
- Competitive salary.
- 20 days holiday plus Bank Holidays.
- Collaborative team, experts in their field, working together to exceed customer expectations.
This is your chance to join a company committed to delivering excellent service to its customers. While a background in waste management is advantageous, we are also eager to hear from those with a customer service background, as technical training will be provided.
Customer Service Executive employer: WasteRecruit Ltd
Contact Detail:
WasteRecruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Research Acorn Waste Management thoroughly. Understand their mission, values, and the specific services they offer. This knowledge will help you tailor your conversations and demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to convey information clearly and effectively. Role-play common customer scenarios with friends or family to build your confidence in handling inquiries and complaints.
✨Tip Number 3
Familiarise yourself with CRM systems. While you may receive training, having a basic understanding of how these systems work can give you an edge. Look for online tutorials or resources that explain CRM functionalities relevant to customer service.
✨Tip Number 4
Showcase your passion for sustainability. Since Acorn Waste Management focuses on responsible waste management, be prepared to discuss your views on sustainability and how you can contribute to their mission during your interview.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully resolved customer queries or built relationships.
Write a Strong Cover Letter: In your cover letter, express your passion for sustainability and customer service. Mention why you want to work for Acorn Waste Management specifically and how you can contribute to their mission. Be sure to convey your enthusiasm and commitment to excellent service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Service Executive role.
How to prepare for a job interview at WasteRecruit Ltd
✨Show Your Passion for Sustainability
Make sure to express your enthusiasm for sustainability during the interview. Acorn Waste Management values candidates who are passionate about their mission, so share any personal experiences or initiatives you've been involved in that demonstrate your commitment to environmental responsibility.
✨Demonstrate Your Communication Skills
As a Customer Service Executive, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or complaints. This will showcase your ability to build and nurture relationships.
✨Familiarise Yourself with CRM Systems
Since maintaining systems like CRM is part of the role, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be ready to discuss it. If not, consider researching common features and functionalities to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully identified customer needs and resolved issues. This will help demonstrate your problem-solving skills and attention to detail.
