Customer Service Executive

Customer Service Executive Grays, Essex 26-28K plus quarterly bonus Our client, a leading provider of hazardous waste management services, is looking to recruit a Customer Service Executive. The main purpose of the role is to provide administrative support to the Sales Team and assist with customer care/service duties, to help build and be part of a successful sales team. Key Duties & Responsibilities * Answer telephone in a prompt and professional manner. * Enter all new enquiries on to the CRM System, ensuring each has a unique number. * Oversee the sales inbox e-mails and deal with them accordingly. * Send out quotations as required. * Ensure CRM System is updated with all relevant information including all contact details and uploading documents (quotations / enquiries / orders etc.,) when required. * Follow up any customer queries or requests for more information to allow prompt turnaround of quotations. * Check all order details and upload updated information onto system ready to pass to the operations team. * Arrange dates with suppliers for sub-contract work, liaising with customers and raising all necessary paperwork when the invoice has been received. * Deal with any discrepancies on supplier invoices swiftly to allow the customer to be invoiced correctly. * Carry out customer care calls as requested / required. * Assist with following up and chasing quotations that have been sent out, recording results on the system to allow for analysis at a later date. * Attend sales meetings as required and work as part of a team, promoting ideas that can help move the business forward. * Proactively manage your time and activities to ensure high level of efficiency and output. * Ensure all activities are carried out in accordance with current Health & Safety and Environmental legislation. * Perform other reasonable ad-hoc duties as requested to support the business needs. This is a full-time, permanent role based at the company’s office in South Essex, working 8am-5pm, Monday to Friday. Ref: J9626