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- Tasks: Lead and coordinate resort staffing activities across multiple brands in a dynamic environment.
- Company: Join Powder24 Travel Group, a collaborative and innovative travel company.
- Benefits: Enjoy a competitive salary, bonuses, travel perks, and mental health support.
- Why this job: Make a real impact in the travel industry while developing your career.
- Qualifications: Experience in operations, strong organisational skills, and team management abilities.
- Other info: Be part of a supportive culture with clear development opportunities and exciting team events.
The predicted salary is between 30000 - 33000 ÂŁ per year.
Department: Operations
Contract: Full-time, permanent
Salary: ÂŁ30,000 - ÂŁ33,000 (dependent on experience)
Hours: 37.5 hours per week, with increased output during peak periods
Location: Manchester (Cheadle) Office-based with some flexibility.
The Operations Manager (Resort Staffing) is responsible for the effective recruitment, training, coordination, and delivery of resort staffing activity across multiple brands in the Powder24 Travel Group. This role provides hands‑on leadership to Operations Assistants and Coordinators, supports resort and third‑party staffing through the season, and acts as the first point of escalation for resort staffing issues. The role plays a key part in delivering seamless joined‑up logistics by ensuring staffing activity is well organised, issues are identified early, and delivery remains smooth during peak periods. It also supports the ongoing improvement of processes, systems, resort team capabilities, and ways of working within resort staffing, taking a practical and proportionate approach.
Key Responsibilities
- Operational delivery and coordination: Support the planning and delivery of resort staffing activity across the season, including reps, resort managers, and third‑party staffing partners. Ensure day‑to‑day staffing activity is coordinated effectively, prioritised appropriately, and delivered to agreed timelines. Act as the first point of escalation for resort staffing issues, resolving where possible and escalating to senior leadership when required. Provide hands‑on operational support during peak seasonal periods, recognising the changing demands of the business.
- People management: Line manages Operations Assistants and Coordinators with responsibility for resort staffing. Provide clear direction, prioritisation, and support to enable consistent delivery. Conduct regular check‑ins, provide feedback, and support team development. Work closely with other Operations Managers to ensure alignment and consistency across the department.
- Resort and third‑party staffing: Contribute to the coordination and oversight of resort staffing models, including the use of third‑party suppliers. Support the management of consultancy agreements and other legal arrangements relating to the resort team, working with relevant stakeholders as required. Support the training and preparation of resort teams ahead of and during the season. Work across brands, ensuring a consistent approach while supporting appropriate brand differentiation.
- Process, systems, and risk: Support the maintenance and improvement of processes, tools, and staffing resources used to manage resort staffing. Demonstrate a mid‑level technical understanding of software, data, Excel/Gsheets, and reporting relevant to staffing and operational delivery. Identify opportunities for efficiency within the staffing and delivery model and contribute to practical improvements. Support the identification and mitigation of operational risk and unnecessary costs associated with resort staffing.
- Collaboration and communication: Work closely with the Operations Director, other Operations Managers, and relevant teams to ensure joined‑up delivery. Collaborate with the Head of People on matters related to resort teams, the employee brand, and the flow of talent into permanent roles, where appropriate. Communicate clearly and calmly, particularly during periods of pressure, ensuring issues are surfaced early and managed effectively.
What Success Looks Like
- Reduced operational issues and fewer escalations relating to resort staffing.
- Effective coordination of resort staffing activity across all brands throughout the season.
- Operations Assistants and Coordinators feel supported, clear on priorities, and able to deliver consistently.
- Staffing processes and resources are used effectively and pragmatically.
- Resort staffing activity supports wider operational delivery across the business.
Essential Skills and experience
- Experience working in an operational environment, ideally within travel, events, or a seasonal business.
- Proven ability to manage and support team members in a delivery‑focused role.
- Strong organisational skills and the ability to prioritise effectively in a fast‑paced environment.
- Demonstrable technical capability, with confidence using staffing systems, databases, and reporting tools, and the ability to adopt new software or process changes.
- Comfortable using data to track activity, identify issues, and support operational decision‑making.
- Calm, solution‑focused approach to problem solving and escalation.
- Comfortable and confident public speaker, capable of engaging and influencing groups of varying sizes, and formats (digital and in‑person).
Desirable
- Experience working with seasonal or overseas staffing models.
- Experience supporting third‑party suppliers or contractors.
- Exposure to operational risk management in a live delivery environment.
Working pattern
Powder24 is the platform behind a portfolio of specialist travel brands. While each brand operates independently, our operations teams work collaboratively across the group to deliver high‑quality experiences. This role is office‑centric, with increased output during peak seasons. The nature of ski travel operations means that some evening, weekend, or peak‑period work may be required, balanced by quieter periods at other times of the year.
What You’ll Get With Us
- Competitive salary plus bonus of up to 15%
- Legendary all‑expenses‑paid Team Ski trip, open to everyone
- Generous travel perks, including staff, friends and family discounts and Powder24 travel credit
- Long service rewards, including additional annual leave
- Mental health support with confidential counselling through Spill
- Fitness, wellbeing, and lifestyle perks via WellHub
- A strong social calendar and team events throughout the year
- Clear development opportunities, exposure to senior leaders, and support to grow your career
- A supportive, down‑to‑earth culture where people genuinely look out for each other
Our Commitment To Equality And Diversity
We are an equal opportunity employer and prohibits discrimination and harassment of any kind. We believe in treating everyone with dignity, consideration, and fairness. We encourage and welcome all applicants to apply, regardless of background or identity.
Operations Manager (Resort Staffing) in Cheadle employer: Wasteland Travel
Contact Detail:
Wasteland Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Resort Staffing) in Cheadle
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and operations sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate, especially in resort staffing. Tailor your responses to show how your experience aligns with their needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your public speaking skills! As an Operations Manager, you'll need to engage and influence various teams. Try mock interviews with friends or use video calls to get comfortable presenting your ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make it happen together!
We think you need these skills to ace Operations Manager (Resort Staffing) in Cheadle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in operational environments, especially within travel or seasonal businesses, to show us you’re the right fit!
Showcase Your People Skills: Since this role involves managing a team, don’t forget to mention your people management experience. Share examples of how you've supported and developed team members in previous roles – we love to see that!
Be Data Savvy: We’re looking for someone who’s comfortable with data and reporting tools. If you’ve got experience using Excel or similar software, make sure to highlight that in your application. It’ll help us see your technical capabilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wasteland Travel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Manager role and its responsibilities. Familiarise yourself with the key tasks like recruitment, training, and coordination of resort staffing. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your People Management Skills
Since this role involves managing Operations Assistants and Coordinators, be ready to discuss your leadership style. Prepare examples of how you've supported team members in the past, conducted check-ins, and provided feedback. Highlight your ability to create a supportive environment that fosters development.
✨Demonstrate Problem-Solving Abilities
The job requires a calm, solution-focused approach to problem-solving. Think of specific instances where you've successfully resolved operational issues or escalated matters effectively. This will showcase your ability to handle pressure and maintain smooth operations during peak periods.
✨Be Data Savvy
As the role involves using data for decision-making, brush up on your technical skills. Be prepared to discuss your experience with staffing systems, databases, and reporting tools. If you can share examples of how you've used data to track activity and identify issues, it will set you apart from other candidates.
