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For Companies At a Glance
- Tasks: Engage with customers, convert enquiries into long-term accounts, and grow sales.
- Company: Join Waste King Recycling Ltd, a leading waste broker with 18 years of experience.
- Benefits: Earn £29,000 plus bonuses, enjoy 28 days holiday, and receive ongoing training.
- Why this job: Make a real impact in customer service while working in a friendly team environment.
- Qualifications: 1+ year in customer service or sales, strong communication skills, and a proactive attitude.
- Other info: Great career growth opportunities in a dynamic and supportive workplace.
The predicted salary is between 29000 - 40800 £ per year.
Position Available: Waste & Recycling Advisor
Location: Wingrave (HP22 4LW)
Company: Waste King Recycling Ltd
Employment Type: Full-time
Are you a driven, confident communicator with a passion for sales and exceptional customer service? Waste King Recycling Ltd is a specialist waste broker with over 18 years of experience, proudly employing more than 35 local team members. As we continue to grow, we are seeking an ambitious, dedicated, and proactive customer service / sales professional to join our growing team.
If you have a can-do attitude and can deliver excellent customer satisfaction and close warm leads, then we want to hear from you.
The Role
We are looking for a friendly, knowledgeable, and confident communicator who will help deliver a positive experience to customers and convert new inbound client enquiries into long-term accounts. If you have a competitive streak and a commitment to providing first-class customer service, you will thrive in this challenge.
As part of our team of Waste Advisors, you'll be tasked with responding to customer enquiries and securing new business for Waste King. The successful candidate will receive inbound enquiries from domestic and corporate customers and will be supported with outstanding training and development in order to deliver successfully.
Core Responsibilities
- You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
- Making outbound calls to grow sales and nurture customer relationships.
- Listening to and understanding the needs of the customer.
- Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with documented procedures.
- Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services, and dealing with invoice queries.
- Communicating across our depot network to resolve customer queries.
- Meeting established goals for all metrics, including call and case quality, productivity, and sales conversion, to enable us to provide the best customer experience and deliver company growth.
Essential Requirements
- Strong communication skills, both written and verbal.
- The ability to work independently, as well as collaboratively within a team.
- Self-motivated with a proactive approach to tasks.
- Capable of staying calm under pressure and handling multiple tasks simultaneously.
- Exceptional attention to detail.
- The ability to work efficiently with minimal supervision.
- The desire to win business and excel amongst your peers.
The Person
We are looking for people with fantastic verbal and written communication skills, along with excellent attention to detail. Knowledge of the waste industry would be an advantage, but confidence and a willingness to learn are of equal importance. A core element of the role will be to ask engaging questions, understand client requirements, and deliver consultative solutions to a wide range of customer waste requirements. This role is critically important to the company, as you will be the first point of contact with customers and prospects.
- 1+ year of customer service, outbound sales, or telesales experience.
- Confident communicator with a strong sales mindset.
- Resilient, motivated, and target-driven.
- The ability to handle rejection and keep a positive attitude.
- Comfortable making and taking high volumes of calls daily.
- Strong organisational skills.
- A true team player, you'll thrive on working with your fellow Waste Advisors and bring a creative, collaborative approach to everything you do.
- The ability to complete proactive outbound calls, advising customers on changes to services or relaying other key information.
Remuneration & Benefits
- Base salary of £29,000 per annum plus performance-based bonuses.
- A friendly and high-achieving team environment.
- Ongoing training and support.
- Company pension scheme.
- 28 days holiday, inclusive of public holidays, increasing 1 day per year up to 5 years.
Waste & Recycling Advisor in Lymington employer: WasteKing
Contact Detail:
WasteKing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waste & Recycling Advisor in Lymington
✨Tip Number 1
Get to know the company inside out! Research Waste King Recycling Ltd, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing with a friend or family member. This will help you feel more confident when you're on those calls.
✨Tip Number 3
Be proactive! Don’t just wait for the phone to ring. Make some outbound calls to potential clients and showcase your sales skills. It’s a great way to demonstrate your commitment to winning business.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Waste King team. Let’s get you that interview!
We think you need these skills to ace Waste & Recycling Advisor in Lymington
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Waste & Recycling Advisor role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we're looking for. Highlight any relevant customer service or sales experience, and let us know how you can contribute to our team at Waste King.
Be Detail-Oriented: Attention to detail is crucial in this role, so ensure your application is free from typos and errors. A polished application shows us that you care about quality and are serious about the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at WasteKing
✨Know Your Waste Industry Basics
Before the interview, brush up on some key concepts related to waste management and recycling. Understanding the basics will not only show your interest in the field but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Waste & Recycling Advisor, strong communication is crucial. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you may need to demonstrate how you'd handle a customer call. Think about common customer concerns in the waste industry and how you would address them effectively.
✨Highlight Your Sales Mindset
Since this role involves converting inquiries into long-term accounts, be ready to discuss your sales experience. Share specific examples of how you've successfully closed deals or nurtured client relationships in previous roles.