Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by addressing inquiries and processing orders while exceeding expectations.
- Company: Join WasteCare Group, a fast-growing leader in waste management and recycling since 1980.
- Benefits: Enjoy 30 days holiday, flexible hours, and discounts on refurbished appliances.
- Why this job: Be part of a passionate team making a real impact in the environment with a fun culture.
- Qualifications: No specific experience needed; just bring your enthusiasm and a can-do attitude!
- Other info: A sense of humour and good organisation skills are a plus!
The predicted salary is between 28800 - 43200 ÂŁ per year.
Established in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste on behalf of over 20,000 organisations annually throughout the UK. We’ve been recently listed in the Sunday Times Fast Track 100 for companies with the fastest growing profit and we’re looking to set our sights even higher in 2022.
Department: Customer Care
Reporting To: Customer Care Manager
Key Duties:
- Ensuring the customer’s needs are met on time to the required standards, while striving to exceed their expectations.
- Working as part of the Sales team, providing a high level of customer service to internal and external customers.
- Problem-solving in a methodical manner while ensuring all parties are kept updated.
- Dealing with customer enquiries in a professional and timely fashion, both on the phone and by email.
- Processing customer orders and providing accurate quotes.
- Spotting opportunities for upselling and cross-selling to other areas of the business.
- Being a self-motivated team player who is passionate about their work with a “can do” attitude.
- Having a hands-on approach as the working day will be varied.
- Exhibiting excellent customer service and communication skills.
- Being enthusiastic and hardworking.
- Being personable.
Nice To Have:
- Experience within the environmental, waste, or chemical industry would be an advantage but not necessarily essential to the right candidate.
- A sense of humour.
- Ability to work under pressure.
- Good organisation skills.
Personality Type:
- PASSIONATE – We care about our colleagues and our customers. You’ll be passionate about delivering an exceptional service.
- CHALLENGING – We’re always looking to improve and find the best way.
- DETERMINED – Things aren’t always easy, and change is hard, but we need to keep evolving. You’ll want to see things through to completion, even when the going gets tough.
- GROUNDED – We’re down to earth and straight-talking; this isn’t a glamorous industry, but it is fascinating, and you’ll need to be comfortable dealing with a wide range of personalities.
- INTELLIGENT – Our business is complicated, and you’ll need to be able to pick things up quickly, even when they’re new concepts.
We Offer:
- Generous holiday allowance starting with 30 days holidays (including Bank Holidays).
- Flexible start and finish times – with a focus on results.
- Death in service benefit – 2 x your annual salary.
- Contributory pension scheme.
- Discounts on our refurbished IT and domestic appliances.
If you are motivated, hard-working, and looking for a new challenge, please apply in writing to Loretta Burton.
Account Manager – CustomerCare employer: WasteCare
Contact Detail:
WasteCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager – CustomerCare
✨Tip Number 1
Familiarise yourself with the waste management industry and the specific services offered by WasteCare Group. Understanding their operations and customer base will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer inquiries or challenges in previous roles. This will demonstrate your ability to meet and exceed customer expectations.
✨Tip Number 3
Highlight your communication skills by practicing clear and concise explanations of complex topics. Being able to convey information effectively is crucial for an Account Manager role, especially when dealing with diverse personalities.
✨Tip Number 4
Emphasise your enthusiasm and passion for customer service during your interactions with us. A positive attitude and a 'can do' approach are key traits that we value at WasteCare Group.
We think you need these skills to ace Account Manager – CustomerCare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any problem-solving skills. Emphasise your ability to work under pressure and your passion for delivering exceptional service, as these are key traits the WasteCare Group is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've exceeded customer expectations in previous roles and how you can contribute to the WasteCare Group's goals.
Showcase Relevant Skills: Highlight any experience you have in the environmental or waste industry, even if it's not essential. Also, mention your organisational skills and ability to communicate effectively with diverse personalities, as these are important for the Account Manager position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at WasteCare
✨Understand the Company Culture
Before your interview, take some time to research the WasteCare Group's values and culture. They pride themselves on being passionate, challenging, determined, grounded, and intelligent. Show that you resonate with these traits during your conversation.
✨Demonstrate Problem-Solving Skills
As an Account Manager in Customer Care, you'll need to handle customer enquiries and issues effectively. Prepare examples of how you've successfully resolved problems in the past, highlighting your methodical approach and ability to keep all parties informed.
✨Showcase Your Customer Service Experience
This role requires a high level of customer service. Be ready to discuss your previous experiences where you exceeded customer expectations, whether through upselling, cross-selling, or simply providing exceptional service.
✨Exhibit Enthusiasm and a 'Can Do' Attitude
WasteCare is looking for someone who is self-motivated and enthusiastic. During the interview, convey your passion for delivering excellent service and your willingness to tackle challenges head-on, even when the going gets tough.
