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For Companies At a Glance
- Tasks: Support customers by addressing inquiries and processing orders while exceeding expectations.
- Company: Join WasteCare Group, a leading waste management company with over 40 years of experience.
- Benefits: Enjoy 30 days holiday, flexible hours, and discounts on refurbished appliances.
- Why this job: Be part of a passionate team in a fascinating industry focused on sustainability and customer satisfaction.
- Qualifications: Must be self-motivated with excellent communication skills; experience in waste management is a plus.
- Other info: A sense of humour and the ability to work under pressure are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Established in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK. We’ve been recently listed in the Sunday Times Fast Track 100 for companies with the fastest growing profit and we’re looking to set our sights even higher in 2022.
Department
CustomerCare
Reporting To
CustomerCare Manager
Key Duties
- Ensuring the customer’s needs are met on time to the required standards, while striving to exceed their expectations
- To work as part of the Sales team, providing a high level of customer service to internal and external customers
- The ability to problem solve in a methodical manner whilst ensuring all parties are kept updated
- Dealing with customer enquiries in a professional and timely fashion, both on the phone and by email
- Process customer orders and provide accurate quotes
- Having the ability to spot opportunities for up selling and cross selling to other areas of the business
Essential Requirements
- You will be a self-motivated team player who is passionate about their work with a “can do” attitude
- Must have a “hand on” approach as the working day will be varied
- Will have excellent customer service and communication skills
- Must be enthusiastic and hardworking
- Personable
Nice To Have
- Experience within the environmental, waste or chemical industry would be an advantage but not necessarily essential to the right candidate
- A sense of humour
- Ability to work under pressure
- Good organisation skills
Personality Type
- PASSIONATE – We care about our colleagues and our customers. You’ll be passionate about delivering an exceptional service.
- CHALLENGING – we’re always looking to improve and find the best way.
- DETERMINED – Things aren’t always easy, and change is hard, but we need to keep evolving. You’ll want to see things through to completion, even when the going gets tough.
- GROUNDED – We’re down to earth and straight-talking, this isn’t a glamourous industry, but it is fascinating, and you’ll need to be comfortable dealing with a wide range of personalities.
- INTELLIGENT – Our business is complicated, and you’ll need to be able to pick things up quickly, even when they’re new concepts
We Offer
- Generous holiday allowance starting with 30 days holidays (including Bank Holidays)
- Flexible start and finish times – with a focus on results
- Death in service benefit – 2 x your annual salary
- Contributory pension scheme
- Discounts on our refurbished IT and domestic appliances
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Account Manager – CustomerCare employer: Wastecare Group
Contact Detail:
Wastecare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager – CustomerCare
✨Tip Number 1
Familiarise yourself with the waste management industry. Understanding the basics of hazardous waste and recycling processes will not only help you in interviews but also show your genuine interest in the field.
✨Tip Number 2
Demonstrate your customer service skills through real-life examples. Be ready to share specific instances where you've gone above and beyond for a customer, as this aligns perfectly with the role's focus on exceeding customer expectations.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare to discuss how you've tackled challenges in previous roles, especially in high-pressure situations, as this is crucial for the Account Manager position.
✨Tip Number 4
Highlight your teamwork experience. Since the role involves working closely with the Sales team, be prepared to talk about how you've successfully collaborated with others to achieve common goals.
We think you need these skills to ace Account Manager – CustomerCare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your problem-solving skills. Use keywords from the job description to show you understand what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer care and your ability to exceed customer expectations. Mention specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
Showcase Your Personality: The company values personality traits like being passionate, determined, and grounded. Use your application to convey these traits through your writing style and examples from your experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for an Account Manager role.
How to prepare for a job interview at Wastecare Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your methodical approach to problem-solving and how you kept all parties informed throughout the process.
✨Highlight Teamwork and Communication
Since the role involves working closely with the Sales team, emphasise your ability to collaborate effectively. Provide examples of how you've communicated with both internal and external customers to ensure their needs are met.
✨Be Ready to Discuss Upselling Opportunities
Familiarise yourself with the company's services and think about how you could identify upselling or cross-selling opportunities. Be prepared to share ideas on how you would approach this in your role as an Account Manager.
