At a Glance
- Tasks: Support daily supply chain operations and keep customers informed through proactive communication.
- Company: Join a dynamic team in a fast-paced supply chain environment.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Other info: Flexible working environment with opportunities for growth and learning.
- Why this job: Be the vital link between suppliers and customers, making a real difference every day.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 22050 - 26950 £ per year.
Supply Chain Administrator
The Supply Chain Administrator is responsible for supporting the day-to-day operation of the supply chain, with a particular focus on supplier communications & data and proactive customer updates.
The role acts as an important link between suppliers and customers.
The successful candidate will monitor supplier notifications, identify changes that could affect customer orders or service levels, and proactively contact customers by telephone and email to keep them informed.
The overall objective is to turn unavoidable supply chain disruption into a well-managed customer experience through proactive, accurate and timely communication.
This role is ideal for someone who is organised, confident speaking with customers, comfortable working with high volumes of data and able to communicate potential issues clearly and professionally.
Reporting to the Supply Chain Team Leader, the Supply Chain Administrator will work collaboratively with the team, suppliers, customers and wider business to ensuring all essential daily tasks are completed and information is received within set timeframes.
Responsibilities
- Monitor and manage incoming supplier notifications, including changes to lead times, missed collections and customer at fault queries
- Escalate significant service issues to the appropriate team member
- Manage customer expectations professionally and provide realistic, accurate information.
- Record customer conversations, actions and agreed next steps accurately within company systems.
- Follow up telephone conversations with written confirmation where appropriate.
- Identify recurring supplier or service issues and highlight trends to the Supply Chain Manager.
- Liaising with suppliers on any skip quotations
- Help reduce inbound queries and complaints through timely, proactive communication.
- Support the wider supply chain team with general administration, reporting and order management.
- Assisting with any other duties undertaken by colleagues in their absence.
Person Specification
- Excellent telephone manner and confidence speaking directly with customers.
- Confident and approachable personality that customers/suppliers will respect and appreciate
- The ability to prioritise effectively when managing multiple supplier and customer issues.
- Open to flexibility and changes where required
- An understanding of data and how to use this to make informed choices / support arguments
- Confidence handling difficult conversations and communicating delays or changes.
- Comfortable challenging suppliers as and when required
- Strong organisational and time-management abilities.
- Good communication and teamwork skills.
- Attention to detail and accuracy.
- Proactive approach to problem-solving
Experience and Qualifications
- Experience of working within an administrative, customer service or supplier focused environment
- Experience communicating with customers/suppliers via telephone and email.
- Ability to understand data using the company CRM, Microsoft Outlook and Microsoft Excel
- Experience of working within Waste Management would be advantageous but not essential
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Supply Chain Administrator employer: Waste Managed Ltd
As a Quality Management Analyst at our Newcastle office, you will be part of a dynamic team dedicated to enhancing customer operations through quality assurance and continuous improvement. We pride ourselves on fostering a collaborative work culture that values employee growth, offering opportunities for professional development and training. With a focus on innovation and excellence, we provide a supportive environment where your insights and contributions directly impact customer experience and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Administrator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Waste Managed Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Waste Managed Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Waste Managed Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Supply Chain Administrator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Waste Managed Ltd:This is your chance to really connect with the team at Waste Managed Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Waste Managed Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Waste Managed Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Waste Managed Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Waste Managed Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
