At a Glance
- Tasks: Manage and enhance a customised Salesforce environment while supporting users and improving processes.
- Company: Join a dynamic tech company with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and opportunities for professional growth.
- Other info: Be part of a supportive team that values knowledge sharing and continuous improvement.
- Why this job: Make a real impact by optimising Salesforce for better user experiences and business success.
- Qualifications: Experience as a Salesforce Administrator with strong knowledge of Sales and Service Cloud.
The predicted salary is between 36000 - 60000 £ per year.
As a Salesforce Administrator you will be part of a small team responsible for the maintenance, support, and continuous improvement of the Everything Managed Salesforce estate. This will involve working closely with other members of the IT department, internal stakeholders, and third parties to ensure a quality service that supports the evolving needs of our business.
Responsibilities:
- Manage and maintain a heavily customised Salesforce org, ensuring system stability and performance.
- Implement and update custom objects, fields, workflows, validation rules and flows.
- Manage complex configurations, including integrations with third-party systems and customisations.
- Improve user productivity through the enhancement of page layouts, lightning components, and user interfaces.
- Improve the use of Sales Cloud by adopting standard Salesforce Sales functionality and best practice processes.
- Enhance Service Cloud for case management, knowledge management, and customer support processes.
- Support Marketing Cloud Engagement by maintaining audience segments, journeys, and integrations with other systems.
- Actively participate with other members of the Salesforce technical team in project deliverables to migrate legacy customisations to standard Salesforce OOB functionality or best practices customisations.
- Provide day-to-day internal user support, troubleshooting, and best practice guidance.
- Conduct regular training sessions to improve user adoption and proficiency across the business.
- Provide new and improved reports and dashboards, and end user training in the creation and use of reports to provide actionable insights.
- Work closely with cross-functional teams to gather requirements, define project scope, and deliver solutions on time.
- Develop and maintain documentation, including training materials and technical guides.
- Contribute to knowledge sharing within the IT team.
Skills and Experience:
- Proven experience as a Salesforce Administrator in a heavily customised Salesforce environment.
- Demonstrable experience with multi-cloud Salesforce orgs.
- Proficiency in Sales Cloud (must have), Service Cloud (must have), Marketing Cloud (good to have) and Experience Cloud (nice to have).
- Salesforce Administrator certification as a minimum, with additional certifications preferred.
- Familiarity with Apex, Visualforce, and SOQL is beneficial but not essential, this would be to support investigations or change impact, you would not be expected to originate code.
- Must have hands-on experience with automation tools such as Flow and Workflow Rules.
- Strong understanding of Salesforce best practices and governance.
- Experience of replacing legacy code-based customisations (Apex, Aura, LWC) with standard functionality or declarative customisations would be beneficial.
- Understanding of data management, deduplication, data migration and import/export processes.
- Experience of managing AppExchange solutions (Conga) and integrations with third-party systems (e.g. ERP, Marketing Automation).
- Excellent analytical and problem-solving skills, and attention to detail.
- Ability to work independently and as part of a team collaboratively in a dynamic environment.
- Demonstrable ability to prioritise tasks and work effectively in a fast-paced environment.
- Good communication and interpersonal skills.
Salesforce Administrator employer: Waste Managed Ltd
As a Quality Management Analyst at our Newcastle office, you will be part of a dynamic team dedicated to enhancing customer operations through quality assurance and continuous improvement. We pride ourselves on fostering a collaborative work culture that values employee growth, offering opportunities for professional development and training. With a focus on innovation and excellence, we provide a supportive environment where your insights and contributions directly impact customer experience and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators or join relevant groups on LinkedIn. Engaging with others in the field can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, customisations, and any cool automations you've implemented. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and best practices. Be ready to discuss how you've tackled challenges in previous roles and how you can improve their Salesforce environment.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen!
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Administrator role. Highlight your experience with Sales Cloud, Service Cloud, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Salesforce and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Did you improve user productivity or streamline processes? We want to hear about the impact you've made in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Waste Managed Ltd
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Service Cloud. Be ready to discuss your experience with custom objects, workflows, and integrations, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex configurations or improved user productivity in previous roles. Highlight specific challenges you faced and the solutions you implemented to demonstrate your analytical skills.
✨Be Ready to Discuss Best Practices
Familiarise yourself with Salesforce best practices and governance. During the interview, be prepared to share your thoughts on how to enhance user adoption and proficiency, as well as how to replace legacy customisations with standard functionality.
✨Engage with Cross-Functional Teams
Since collaboration is key in this role, think of examples where you've worked with different teams to gather requirements or deliver solutions. Show that you can communicate effectively and work well in a dynamic environment.
