At a Glance
- Tasks: Make outbound calls to retain customers and build strong relationships.
- Company: Join Everything Managed, a fast-growing UK company revolutionising business services.
- Benefits: £27,000 salary, bonuses, health care, and 25 days holiday.
- Other info: Work in a vibrant office in Newcastle city centre with great career growth.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences.
- Qualifications: Experience in target-driven environments and excellent communication skills.
The predicted salary is between 27000 - 37800 £ per year.
Retentions Agent
£27,000.00
We are:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.
You are:
- Experienced in working in a fast pace target driven environment
- Excellent interpersonal & communication skills with problem solving attitude
- Attention to detail
- Target and results driven
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Proactive and work effectively and efficiently
- Enjoys working in a team
- Passionate and willing to learn in a dynamic and challenging environment
- Ambitious and willing to accept new challenges
- Great customer service skills
- Energetic, reliable and passionate about customer satisfaction
- Experience working in a target driven environment
You’ll be:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers’ records
- Delivering first class customer service to customers
What’s on offer?
- £27,000 starting salary plus bonus
- Offices on the UK’s most Instagrammed street right in the heart of Newcastle city centre
- Benefits package which is second to none covering health care, pensions. Employee assistant programme 24hrs access to GP
- 25 days holiday leave bank holidays
- Group Income Protection for long term sick
- Personal health care plan
- Personalised career path
- A culture that ensures you will love what you do
Renewals and Retentions Agent in North East employer: Waste Managed Ltd
Everything Managed is an exceptional employer, offering a vibrant work culture in the heart of Newcastle city centre, where employees thrive in a supportive and dynamic environment. With a competitive starting salary of £27,000 plus bonuses, comprehensive benefits including health care and a personalised career path, we empower our team to excel while fostering strong customer relationships. Join us to be part of a fast-growing company that values community, engagement, and your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals and Retentions Agent in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Waste Managed Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Waste Managed Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals and Retentions Agent in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Waste Managed Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Waste Managed Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Waste Managed Ltd!
How to prepare for a job interview at Waste Managed Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
