At a Glance
- Tasks: Monitor and evaluate customer interactions to enhance quality and outcomes.
- Company: Waste Managed Ltd, a leader in customer operations improvement.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and innovation.
- Why this job: Be the QA expert driving excellence and making a real difference in customer experience.
- Qualifications: Experience in quality analysis and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Waste Managed Ltd is seeking a Quality Management Analyst in Newcastle to support continuous improvement of customer operations by monitoring, evaluating, and improving the quality of interactions and outcomes.
You will act as the QA expert, conduct calibration, deliver insightful reports, and collaborate with Learning & Development, Compliance, and Operational leads to drive quality excellence.
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Customer Experience Quality Analyst in Newcastle upon Tyne employer: Waste Managed Ltd
Waste Managed Ltd is an exceptional employer that prioritises employee development and fosters a collaborative work culture in Newcastle. With a strong focus on continuous improvement, employees are encouraged to grow their skills through training and mentorship, while enjoying a supportive environment that values quality excellence and teamwork.
