At a Glance
- Tasks: Monitor and evaluate customer interactions to enhance quality and outcomes.
- Company: Waste Managed Ltd, a leader in customer operations improvement.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Join a dynamic team focused on continuous improvement.
- Why this job: Be the QA expert driving excellence in customer experience.
- Qualifications: Experience in quality analysis and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Waste Managed Ltd is seeking a Quality Management Analyst in Newcastle to support continuous improvement of customer operations by monitoring, evaluating, and improving the quality of interactions and outcomes.
You will act as the QA expert, conduct calibration, deliver insightful reports, and collaborate with Learning & Development, Compliance, and Operational leads to drive quality excellence.
We think you need these skills to ace Customer Experience Quality Analyst
Quality Management
Customer Experience Analysis
Monitoring and Evaluation
Continuous Improvement
Calibration
Report Writing
Collaboration
