Operational Support Team - Administrator in St Helens

Based at our Head Office in St Helens, Merseyside, WA9 1UA

£13.45 per hour, Monday – Friday, 40 hours per week, 8 hours per day (Occasional Saturday)

About us

Waste Investigations Support & Enforcement (WISE) is a leading provider of enforcement services, partnering with Local Authorities across the UK to tackle environmental offences including littering, fly‑tipping, dog fouling, and anti‑social behaviour. Our use of advanced technology, in‑depth legal knowledge (PACE legislation), and decades of experience makes us one of the most trusted suppliers in the industry.

Main Purpose of the Role

As an Operational Support Team Administrator, you will be working within a busy office environment dealing with multiple projects in which you will receive extensive training from experienced members of the team. You will be speaking with customers on the telephone, who at times may be irate. You will be answering e‑mail queries, working closely with our many clients and taking accountability for your own work.

What You’ll Do

• Use strong customer service skills to handle inbound telephone queries
• Respond to client emails regarding complaints or requests for further information
• Use state‑of‑the‑art systems to quality‑assure Fixed Penalty Notices (FPNs)
• Audit body‑worn camera footage to support enforcement accuracy
• Compile and quality‑check prosecution packs for submission to legal teams
• Work regularly with Microsoft Office (Excel, Outlook, Word) to complete daily tasks
• Communicate with on‑the‑ground Enforcement Officers who may need assistance
• Update and maintain a daily 'hot‑spot' sheet highlighting problem areas (e.g. littering, dog fouling, fly‑tipping)
• Take ownership of assigned contracts, including:

• Answering emails professionally and promptly
• Handling customer representations within 10 working days
• Managing queries with a high level of accuracy and attention to detail

What We’re Looking For

• Excellent communication skills and the ability to remain calm and professional under pressure
• Resilient and confident when interacting with the public, including in demanding situations
• Ability to work independently using initiative, as well as thrive in a team environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong multitasking skills and the ability to manage your own workload
• Clear and concise written communication skills
• Awareness or understanding of commercial waste disposal processes and related legislation

Ability to commute/relocate: St Helens, WA9 1UA: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (required)
• IT skills: 2 years (required)

This is a full‑time role, whereby you will be required to work 5 days out of 7 at a total of 40 hours per week. You may be required to work the occasional Saturday, however you will receive a rest day mid‑week to compensate this and plenty of notice. The successful candidate will be paid £13.45 per hour, access to 28 days annual leave (including bank holidays) and be part of one of the fastest growing companies within this industry!

Please note: All successful candidates will be vetted accordingly, so it is imperative you are cooperative during the screening process to avoid any delays.