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For Companies At a Glance
- Tasks: Handle customer queries, manage projects, and support enforcement teams in a busy office.
- Company: Join WISE, a leader in tackling environmental offences with advanced technology.
- Benefits: Earn £13.45 per hour, enjoy 28 days annual leave, and receive extensive training.
- Other info: Dynamic role with opportunities for growth and a chance to work on meaningful projects.
- Why this job: Make a difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 28000 £ per year.
Based at our Head Office in St Helens, Merseyside, WA9 1UA. £13.45 per hour, Monday – Friday, 40 hours per week, 8 hours per day (Occasional Saturday).
About us
Waste Investigations Support & Enforcement (WISE) is a leading provider of enforcement services, partnering with Local Authorities across the UK to tackle environmental offences including littering, fly‑tipping, dog fouling, and anti‑social behaviour. Our use of advanced technology, in‑depth legal knowledge (PACE legislation), and decades of experience makes us one of the most trusted suppliers in the industry.
Main Purpose of the Role
As an Operational Support Team Administrator, you will be working within a busy office environment dealing with multiple projects in which you will receive extensive training from experienced members of the team. You will be speaking with customers on the telephone, who at times may be irate. You will be answering e‑mail queries, working closely with our many clients and taking accountability for your own work.
What You’ll Do
- Use strong customer service skills to handle inbound telephone queries
- Respond to client emails regarding complaints or requests for further information
- Use state‑of‑the‑art systems to quality‑assure Fixed Penalty Notices (FPNs)
- Audit body‑worn camera footage to support enforcement accuracy
- Compile and quality‑check prosecution packs for submission to legal teams
- Work regularly with Microsoft Office (Excel, Outlook, Word) to complete daily tasks
- Communicate with on‑the‑ground Enforcement Officers who may need assistance
- Update and maintain a daily 'hot‑spot' sheet highlighting problem areas (e.g. littering, dog fouling, fly‑tipping)
- Take ownership of assigned contracts, including:
- Answering emails professionally and promptly
- Handling customer representations within 10 working days
- Managing queries with a high level of accuracy and attention to detail
What We’re Looking For
- Excellent communication skills and the ability to remain calm and professional under pressure
- Resilient and confident when interacting with the public, including in demanding situations
- Ability to work independently using initiative, as well as thrive in a team environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong multitasking skills and the ability to manage your own workload
- Clear and concise written communication skills
- Awareness or understanding of commercial waste disposal processes and related legislation
Ability to commute/relocate: St Helens, WA9 1UA: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (required)
- IT skills: 2 years (required)
This is a full‑time role, whereby you will be required to work 5 days out of 7 at a total of 40 hours per week. You may be required to work the occasional Saturday, however you will receive a rest day mid‑week to compensate this and plenty of notice. The successful candidate will be paid £13.45 per hour, access to 28 days annual leave.
Operational Support Team - Administrator employer: Waste-Investigations-Support-
Contact Detail:
Waste-Investigations-Support- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Team - Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WISE and their mission. Understanding their values and recent projects will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when discussing your customer service experience.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples of how you've handled difficult customer situations in the past. Highlight your resilience and ability to stay calm under pressure – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Operational Support Team - Administrator
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling customer queries, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can stay calm and professional, even in tricky situations.
Tailor Your Experience: We want to see how your past experiences relate to the job. If you've worked in customer service or have experience with Microsoft Office, mention specific examples that showcase your skills. This helps us see how you'd fit right into our team!
Be Detail-Oriented: Attention to detail is key for this role, especially when managing queries and compiling prosecution packs. Make sure your application is free from typos and errors, and consider mentioning any relevant experience where you had to be meticulous.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at WISE!
How to prepare for a job interview at Waste-Investigations-Support-
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operational Support Team Administrator. Familiarise yourself with the key responsibilities, like handling customer queries and using Microsoft Office. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Stay Calm Under Pressure
Given that you'll be dealing with irate customers, practice staying calm and professional in your responses. Think of examples from your past experience where you've successfully managed difficult situations. This will demonstrate your resilience and ability to handle pressure during the interview.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, prepare to showcase your skills. You might be asked to role-play a customer interaction or explain how you would handle specific scenarios. Practising clear and concise responses will help you shine in this area.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the team. This shows your enthusiasm and helps you gauge if the role is the right fit for you. Consider asking about the training process or how success is measured in the role.