At a Glance
- Tasks: Handle customer queries, manage projects, and support enforcement accuracy in a busy office.
- Company: Join WISE, a leading provider of environmental enforcement services across the UK.
- Benefits: Earn £13.45 per hour, enjoy 28 days annual leave, and receive extensive training.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and proficiency in Microsoft Office required.
Based at our Head Office in St Helens, Merseyside, WA9 1UA
£13.45 per hour, Monday - Friday, 45 hours per week, 9 hours per day (Occasional Saturday)
About us
Waste Investigations Support & Enforcement (WISE) is a leading provider of enforcement services, partnering with Local Authorities across the UK to tackle environmental offences including littering, fly-tipping, dog fouling, and anti-social behaviour. Our use of advanced technology, in-depth legal knowledge (PACE legislation), and decades of experience makes us one of the most trusted suppliers in the industry.
Main Purpose of the Role
As an Operational Support Team Administrator, you will be working within a busy office environment dealing with multiple projects in which you will receive extensive training by experienced members of the team. You will be speaking with customers on the telephone, who at times may be irate. You will be answering e-mail queries, working closely with our many clients and taking accountability for your own work.
What You’ll Do
- Use strong customer service skills to handle inbound telephone queries
- Respond to client emails regarding complaints or requests for further information
- Use state-of-the-art systems to quality-assure Fixed Penalty Notices (FPNs)
- Audit body-worn camera footage to support enforcement accuracy
- Compile and quality-check prosecution packs for submission to legal teams
- Work regularly with Microsoft Office (Excel, Outlook, Word) to complete daily tasks
- Communicate with on-the-ground Enforcement Officers who may need assistance
- Update and maintain a daily 'hot spot' sheet highlighting problem areas (e.g. littering, dog fouling, fly tipping)
- Take ownership of assigned contracts, including:
- Answering emails professionally and promptly
- Handling customer representations within 10 working days
- Managing queries with a high level of accuracy and attention to detail
What We’re Looking For
- Excellent communication skills and the ability to remain calm and professional under pressure
- Resilient and confident when interacting with the public, including in demanding situations
- Ability to work independently using initiative, as well as thrive in a team environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong multitasking skills and the ability to manage your own workload
- Clear and concise written communication skills
- Aware of or understanding of commercial waste disposal processes and related legislation
Ability to commute/relocate:
St Helens, WA9 1UA: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (required)
- IT skills: 2 years (required)
This is a full-time role, whereby you will be required to work 5 days out of 7 at a total of 45 hours per week. You may be required to work the occasional Saturday, however you will receive a rest day mid-week to compensate for this and ample notice.
The successful candidate will be paid £13.45 per hour, access to 28 day's annual leave (including bank holidays) and be part of one of the fastest growing companies within this industry!
Please note: All successful candidates will be vetted accordingly, so it is imperative you are co-operative during the screening process to avoid any delays.
Operational Support Team - Administrator employer: Waste Investigations Support & Enforcement Ltd
Waste Investigations Support & Enforcement Ltd is an excellent employer for those passionate about environmental protection and community engagement. Located in Broxtowe, the company fosters a supportive work culture that values teamwork and professional development, offering opportunities for growth within the environmental sector. With competitive pay, generous annual leave, and a pension scheme, employees can enjoy a fulfilling career while making a positive impact on their local environment.
Contact Details:
Waste Investigations Support & Enforcement Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Team - Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Waste Investigations Support & Enforcement Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Waste Investigations Support & Enforcement Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Support Team - Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Waste Investigations Support & Enforcement Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Waste Investigations Support & Enforcement Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Waste Investigations Support & Enforcement Ltd!
How to prepare for a job interview at Waste Investigations Support & Enforcement Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
