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- Tasks: Handle customer calls and inquiries, ensuring satisfaction and resolving issues efficiently.
- Company: Join Waste Connections of Canada, a leader in waste management services with a community-focused culture.
- Benefits: Enjoy competitive pay, potential contract extension, and perks like scholarships and stock purchase plans.
- Why this job: Make a positive impact while developing your skills in a supportive team environment.
- Qualifications: 2 years of customer service experience and proficiency in Microsoft Office required.
- Other info: This is a 12-month contract role based in London, with Monday to Friday working hours.
We are Waste Connections of Canada, an integrated services company providing solid waste collection, transfer, disposal, and recycling services to local residents and businesses throughout the U.S. and Canada. We pride ourselves on a culture that empowers employees to realize their potential and make a positive impact on their communities and careers daily. Our priority is to hire professional customer service representatives who care about the safety of our drivers and the service provided to the community.
Responsibilities include:
- Handling incoming customer calls, emails, and inquiries professionally.
- Providing accurate information about waste management services, pricing, and scheduling.
- Addressing customer concerns, resolving issues, and ensuring satisfaction in one call whenever possible.
- Documenting and maintaining accurate records of customer interactions and transactions.
- Collaborating with team members to ensure efficient service delivery.
- Striving to exceed customer expectations and fostering a positive team environment.
- Processing customer orders for new service, discontinuance, or changes in service.
- Accepting payments, researching billing inquiries, and updating customer accounts.
- Assisting with dispatching duties when needed.
Requirements:
- At least 2 years of high-volume customer service experience.
- Experience with Microsoft Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong critical thinking and problem-solving skills.
What You’ll Get:
- A 12-month contract role located at 4695 Wellington Rd S, London, ON N6E 0A6.
- Working hours: Monday to Friday, 8:30 am to 5:00 pm.
- Competitive wages: $26-28/hour.
- Potential for contract extension based on business needs.
- Perks including Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan.
Customer Service Representative - 12 Month Contract employer: Waste Connections of Canada Inc.
Contact Detail:
Waste Connections of Canada Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - 12 Month Contract
✨Tip Number 1
Familiarise yourself with Waste Connections of Canada and their services. Understanding their waste management processes and customer service philosophy will help you demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Prepare to showcase your customer service experience by thinking of specific examples where you've successfully resolved customer issues or exceeded expectations. This will help you stand out when discussing your background.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Outlook, as these tools are essential for the role. Being able to demonstrate your proficiency can give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of Waste Connections if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Service Representative - 12 Month Contract
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative position. Understand the responsibilities and requirements, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer service experience, especially in high-volume environments. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application reflects these abilities. Use clear and concise language, and consider including a brief example of how you've successfully communicated with customers in the past.
Tailor Your Application: Customise your CV and cover letter to align with the values and culture of Waste Connections of Canada. Mention your commitment to customer satisfaction and teamwork, as these are key aspects of the role.
How to prepare for a job interview at Waste Connections of Canada Inc.
✨Know the Company
Before your interview, take some time to research Waste Connections of Canada. Understand their services, values, and community impact. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experience that highlight your customer service skills. Focus on situations where you resolved issues or exceeded customer expectations, as this is crucial for the role.
✨Practice Communication
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend to build confidence.
✨Show Team Spirit
Collaboration is key in this role. Be ready to discuss how you've worked effectively in teams before. Highlight any experiences where you contributed to a positive team environment or helped colleagues.
