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- Tasks: Lead ticket management for the FIFA World Cup 2026, ensuring seamless guest experiences.
- Company: Wasserman connects sports, music, and culture globally, working with iconic brands and properties.
- Benefits: Enjoy a dynamic work environment with opportunities for international travel and flexible hours.
- Why this job: Be part of a historic event, collaborating with global stakeholders and enhancing fan experiences.
- Qualifications: 7+ years in event operations or ticketing, with strong project management and communication skills.
- Other info: This is a fixed-term contract until August 2026, based in London with US travel required.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Ticketing Director – FIFA World Cup 2026
Join to apply for the Ticketing Director – FIFA World Cup 2026 role at Wasserman
Ticketing Director – FIFA World Cup 2026
Join to apply for the Ticketing Director – FIFA World Cup 2026 role at Wasserman
Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We\’re a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.
Headquartered in Los Angeles, Wasserman\’s presence spans 28 countries and more than 69 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit Job Description
We are seeking seeking an experienced Director – Ticket Management to oversee lead end-to-end ticketing operations and guest management for a major football hospitality programme for the FIFA World Cup 2026 .
Based in London, with travel to the United States required during the tournament, you will be responsible for overseeing the full lifecycle of ticket management—from planning and allocation through to on-site delivery—while also leading the set-up, deployment, and ongoing management of a bespoke ticket and guest management system. This is a unique opportunity to play a key role in one of the world’s biggest sporting events, working with global stakeholders, VIP clients, and internal teams to deliver a seamless guest experience.
Please note: this is a fixed term contract role until August 2026.
What You Will Be Doing
- Leading all aspects of ticket management for the FIFA World Cup 2026 programme, ensuring tickets are accurately allocated, tracked, and distributed.
- Acting as the primary liaison between FIFA ticketing teams, commercial affiliates, and internal delivery units.
- Setting up and overseeing a robust ticket and guest management system, ensuring integration with hospitality, transport, and accreditation operations.
- Overseeing the planning, implementation, and management of ticketing allocations, fulfilment processes, on-site support at venues. and service levels for designated client groups.
- Acting as the primary client and stakeholder liaison on all matters relating to ticketing and guest access.
- Managing ticketing-related communications and queries across clients, partners, and guests.
- Collaborating closely with internal teams including Hospitality Operations, Security, Accreditation, and Guest Services.
- Managing stakeholder expectations and providing strategic advice to ensure ticketing operations align with client objectives and contractual obligations.
- Leading troubleshooting and contingency planning to address operational issues and ensure readiness for match days.
- Overseeing reporting, reconciliation, and audit processes for ticket inventory and usage. Provide regular reports and updates to clients and internal leadership.
Key Responsibilities
- Serve as the main point of contact for allocated client groups, ensuring ticketing needs are understood and met.
- Set up and manage a secure, scalable ticket and guest management system (including vendor coordination and system configuration).
- Oversee ticket distribution strategies, operational readiness, and compliance with ticketing policies and systems.
- Own the guest data lifecycle—ensuring accuracy, privacy compliance, and real-time access control.
- Monitor ticket inventory, allocations, transfers, and usage with a strong focus on reporting and traceability.
- Coordinate closely with US-based venue teams for on-site ticketing operations and guest services.
- Manage cross-functional workstreams, ensuring timely execution of deliverables.
- Identify potential issues related to ticketing delivery and develop mitigation strategies.
- Analyze ticketing data, create performance dashboards, and contribute to post-event reporting and evaluation.
- Ensure all operations are compliant with FIFA policies, data protection regulations, and contractual commitments.
- Recruit, brief, and manage ticketing support staff as required for event delivery.
Skills And Experience You Need
- Proven experience (7+ years) in account management, event operations, or ticketing for major international events—experience with sports tournaments is a strong advantage.
- In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies.
- Demonstrated ability to manage high-level stakeholders and complex operational delivery under tight timelines.
- Strong project management skills, including budgeting, planning, and team coordination.
- Excellent communication and interpersonal skills, with the ability to navigate diverse cultural environments.
- Highly organised, solution-oriented, and capable of working under pressure in fast-paced, dynamic environments.
- Experience in managing third-party vendors and contractors is desirable.
- Fluency in English is essential; additional languages (particularly Spanish) are an asset.
- Availability for international travel and flexible working hours, including weekends and match days.
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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Director
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Ticketing Director - FIFA World Cup 2026 employer: Wasserman
Contact Detail:
Wasserman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Director - FIFA World Cup 2026
✨Tip Number 1
Network with professionals in the sports and event management industry. Attend relevant conferences or events where you can meet people who have experience in ticketing for major international events like the FIFA World Cup.
✨Tip Number 2
Familiarise yourself with the latest ticketing platforms and CRM systems. Being knowledgeable about these technologies will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your experience managing high-level stakeholders and complex operations. Think of specific examples where you successfully navigated challenges, as this will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Be ready to highlight your project management skills, especially in budgeting and planning. Consider creating a portfolio of past projects that illustrates your ability to deliver under tight timelines, which is essential for this position.
We think you need these skills to ace Ticketing Director - FIFA World Cup 2026
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Ticketing Director position. Tailor your application to highlight relevant experience in ticket management and event operations.
Craft a Compelling CV: Your CV should clearly outline your experience in account management, event operations, and ticketing for major international events. Use specific examples to demonstrate your skills in managing high-level stakeholders and complex operational delivery.
Write a Strong Cover Letter: In your cover letter, express your passion for sports and events, and explain why you are the perfect fit for this role. Highlight your project management skills and your ability to work under pressure, as these are crucial for the position.
Showcase Relevant Skills: Make sure to emphasise your knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies. Mention any experience with third-party vendors and your fluency in additional languages, particularly Spanish, as this could set you apart.
How to prepare for a job interview at Wasserman
✨Know Your Ticketing Systems
Familiarise yourself with various ticketing platforms and CRM systems. Be prepared to discuss your experience with these technologies, as well as how you would set up and manage a ticket and guest management system for a large-scale event like the FIFA World Cup.
✨Demonstrate Stakeholder Management Skills
Highlight your experience in managing high-level stakeholders and complex operational delivery. Prepare examples of how you've successfully navigated diverse cultural environments and met client expectations in previous roles.
✨Showcase Your Project Management Expertise
Be ready to discuss your project management skills, including budgeting, planning, and team coordination. Provide specific examples of how you've led teams under tight timelines, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Anticipate questions about potential challenges in ticketing operations and how you would address them. Think through scenarios related to ticket distribution strategies, compliance issues, and on-site support to demonstrate your problem-solving abilities.
